Leonard Atanlusi
Oshawa,Durham
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Billz Financial And Consulting Services Pty Ltd
10.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales and Marketing Representative
Nobelth Logistics Pty Ltd
06.2016 - 08.2020
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Participated in skills development initiatives to promote team competence and success.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Identified and developed key operations and influencer relationships within targeted districts.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
Front Office Supervisor
Daystilab Hotel
02.2012 - 11.2015
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
Education
High School Diploma -
Universal College Outcome
Pretoria02.2011
Skills
- Information Security
- Account Updating
- Consultative Sales
- Appointment Scheduling
- Data Collection
Languages
English
Elementary
Yoruba
Elementary
Timeline
Customer Service Representative
Billz Financial And Consulting Services Pty Ltd
10.2020 - 07.2023
Sales and Marketing Representative
Nobelth Logistics Pty Ltd
06.2016 - 08.2020
Front Office Supervisor
Daystilab Hotel
02.2012 - 11.2015
High School Diploma -
Universal College Outcome
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