Leona (Lee) Nelsen
Gibsons,BC
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
25
25
years of professional experience
Work History
Sales Associate
Quality Gardens And Pets
03.2019 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Self Employed, Specializing in STRs
Maids Of Honour
03.2017 - Current
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
- Assisted with special events preparation, including setting up furniture arrangements and decorations as per client requests.
Sales Associate, Customer Service
Liquor Store
04.2011 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Garden Centre, Customer Service
Canadian Tire
01.2007 - 01.2009
Supervisor/Kitchen Manager/Prep Chef
The Shady Tree Pub
03.2002 - 11.2007
- Interviewed, hired, supervised and trained staff, enabling them to improve skills and achieve work objectives
- Shipping, receiving, ordering inventory
- Organize and help produce new menus on a semi annual basis
- Created daily specials and new items for that menu
- Organized all kitchen procedures and executed such procedures
- Administration of all functions in running a kitchen
- Met and dealt with all sales associates
- Opening and preparing for the days work
- All functions in running a high output kitchen.
Cashier
Extra Foods & Save On Foods
10.2002 - 01.2007
Office Manager/Administrator
Pique Newsmagazine
01.1999 - 01.2001
- Interviewed, hired, supervised and trained staff, enabling them to improve skills and achieve work objectives
- Organized newsmagazine layout and typed editorial
- Responsible for accounts receivable, bank deposits, payroll, invoicing and billing
- Coordinated distribution of newsmagazine
- Responsible for entering, editing and layout of the classified ads
- Provided excellent customer service and was responsible for customer accounts.
Education
Certificate of Technical Studies - Computers
North Shore Continuing Education
North Vancouver, BC06.1995
Graduate Certificate - Business Office Management
Capilano College
North Vancouver, BC05.1985
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Sales Development
- Point of sale operation
- Business Development
- Sales trends
Education And Professional Development
- 2015, Serving it Right
- 2008, Food Safe Certificate I
- 2001, Skills for Success, Whistler, B.C.
- 1994, North Shore Continuing Education, North Vancouver, B.C.
- 1985, Capilano College, North Vancouver, B.C.
- Graduated Grade 12, North Vancouver, B.C.
Skill Summary
Hobbies and Interests
- Snowmobiling
- Camping
- Hiking
- Fishing
- Skating
- Reading
- Sketching
- Pottery
- Cooking
- Belly Dancing
- Writing
- Poetry
Volunteer Experience
Catered various movie productions and social functions
Languages
English
Professional Working
Timeline
Sales Associate
Quality Gardens And Pets
03.2019 - Current
Self Employed, Specializing in STRs
Maids Of Honour
03.2017 - Current
Sales Associate, Customer Service
Liquor Store
04.2011 - 11.2015
Garden Centre, Customer Service
Canadian Tire
01.2007 - 01.2009
Cashier
Extra Foods & Save On Foods
10.2002 - 01.2007
Supervisor/Kitchen Manager/Prep Chef
The Shady Tree Pub
03.2002 - 11.2007
Office Manager/Administrator
Pique Newsmagazine
01.1999 - 01.2001
Certificate of Technical Studies - Computers
North Shore Continuing Education
Graduate Certificate - Business Office Management
Capilano College
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