Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leona Valencia

Santee

Summary

Dynamic and compassionate healthcare professional with extensive experience at Sharp Chula Vista Medical Center. Proven expertise in patient care and vital sign assessment, complemented by strong communication skills. Adept at maintaining confidentiality and delivering exceptional service, ensuring optimal patient outcomes and satisfaction. Committed to enhancing quality of life through dedicated support and care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CNA

Sharp Chula Vista Medical Center
Chula Vista
07.2024 - Current
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Helped residents walk with or without self-help devices.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens from patients for laboratory testing purposes.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Documented patient care services by charting in designated areas.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Transported residents within the facility as needed.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored food intake and output as directed by nursing staff.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Team Associate

Nike Factory Outlet
San Ysidro
08.2022 - 05.2024
  • Maintained inventory records and tracked deliveries.
  • Conducted weekly meetings with team members to discuss progress on tasks.
  • Collaborated with other departments to ensure smooth operations throughout the organization.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Advised customers on best practices when using products developed by the team.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Home Care Provider

IHSS Care Provider
San Ysidro
11.2019 - 06.2022
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Helped client with medication self-administration.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.

Receptionist

Amazon
San Diego
01.2018 - 04.2021
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted visitors and provided them with assistance.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

COSTUMER SERVICE

HAWAIIAN SHAVED ICE
San Diego
02.2013 - 11.2017
  • Provided excellent customer service during transactions.
  • Implemented strategies to support customer service delivery.
  • Provided friendly and courteous customer service.
  • Provided customer service to ensure satisfaction.
  • Developed customer service policies and procedures.
  • Resolved customer service issues as needed.
  • Provided friendly customer service to all shoppers.
  • Managed daily operations of customer service center, including staff scheduling and customer service.

Education

High School Diploma -

BROOKESHIRE ACADNEY
San Diego, CA
06-2014

Skills

  • Patient care
  • Vital sign assessment
  • Wound care
  • Charting documentation
  • Specimen collection
  • Inventory management
  • Customer service
  • Multitasking and organization
  • Maintaining confidentiality
  • Clinical documentation
  • Healthcare ethics
  • Medical terminology
  • Medical documentation
  • Multitasking capacity
  • Business development
  • Excellent communication
  • Customer engagement

Certification

  • AHA BLS for Healthcare Professionals

Languages

Spanish
Professional

Timeline

CNA

Sharp Chula Vista Medical Center
07.2024 - Current

Team Associate

Nike Factory Outlet
08.2022 - 05.2024

Home Care Provider

IHSS Care Provider
11.2019 - 06.2022

Receptionist

Amazon
01.2018 - 04.2021

COSTUMER SERVICE

HAWAIIAN SHAVED ICE
02.2013 - 11.2017

High School Diploma -

BROOKESHIRE ACADNEY

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