Leona Sayer
Edmonton,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Personal Shopper
Instacart
10.2019 - Current
- Customer service, problem solving, strong communication, ethical conduct, time management, multi task, team support/player, accuracy
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Executive and Marketing Assistant
Culture Check
09.2022 - 03.2024
- Customer Service, meeting management and minutes, calendar management, project management, email marketing, policy creation, team building, HR recruitment and procedures, social media management, community management/support, copywriting, visual design, video editing, database management, handle confidential documents, attention to details
Virtual Assistant
Virtual Gurus
08.2021 - 06.2023
- Customer service, executive administrative support, meeting management, calendar management, project management, social media management, support multiple accounts, data entry, CRM, business writing, internet research, technical proficiency
Volunteer Street Worker
The Mustard Seed (Mosaic Center)
01.2019 - 10.2019
- Customer service, problem solving, working with marginalized people, strong communication, multi task, team support/player, reception coverage, forms, inventory, empathy and listening skills
Advanced Poll Clerk
Elections Canada
10.2015 - 10.2019
- Customer Service, tracking and entering forms, sensitive information, time management, team player, 100% accuracy, working directly with Deputy Returning Officer
Land Registry Representative
Information Services Corporation
07.2011 - 11.2017
- Customer service, problem solving, data entry, internet research, legislation of land acts, sensitive information
- Completed data entry, and maintained the applicant tracking system, legal terminology, maintain 98% accuracy rate
Customer Support Representative
Information Services Corporation
07.2010 - 07.2011
- Telephone and computer support, Customer service - problem solving, inquiries, logging HP/CRM service calls, Billing clients, managing databases (Access), and customer support, internet research, Document creation(WORD)
- Processed client rebates, reconciliation, reporting and check requests
- Answered and quickly solved up to 75 calls per shift
Research Assistant
Information Services Corporation
01.2008 - 07.2010
- Customer service - problem solving, inquiries, logging HP/CRM service calls, managing multiple mailboxes (email), billing clients (CAMS), managing databases (Access), internet research
- Administrative support for team of 15
Purchasing Clerk
Information Services Corporation
01.2007 - 07.2008
- Customer Service, Parking/Access Card Administrator, data entry, mail outs, coding invoices, purchasing office supplies, photocopier/fax machine contact, meeting timelines, filing, shredding, and handling confidential information and problem solving skills, research, and vendor registration, Gemini records
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Opened and properly distributed incoming mail
- Distribute employee notices and mail around the office
President Office, Corporate Receptionist
Information Services Corporation
02.2006 - 12.2006
- Reception, temporary parking and security passes, equipment bookings, coding invoices, data entry, reliability, coordinating corporate mail outs, purchasing of courtesy supplies, photocopying, filing, shredding, projects using Microsoft Office, handling sensitive documents, multi-tasking, working with continual interruptions, logging ministerial referrals, flexible to operational needs, working with senior management
Administrative Assistant
CGI Technology Systems
10.2004 - 02.2006
- Reception, temporary parking and security passes, equipment bookings, coding invoices, data entry, reliability, coordinating corporate mail outs, purchasing of courtesy supplies, photocopying, filing, shredding, projects using Microsoft Office, handling sensitive documents, multi-tasking, working with continual interruptions, logging ministerial referrals, flexible to operational needs, working with senior management, Sr Admin backup
Cashier
Home Depot
12.2002 - 12.2003
- Customer service, problem solving, cash handling, forms, balancing, team member/player/building, time management, multi task
Slot Attendant
Casino Regina
12.1999 - 11.2002
- Customer service, problem solving, cash handling, forms, balancing float, time management, Multi task, slot machine trouble-shooting and maintenance, team member/player/builder with multiple departments, change cart back up
Education
Linkedin
Advanced Re(al)conciliation Certificate - undefined
First Nations University of Canada
12.2024
Digital Marketing Certificate - undefined
Udemy Academy
06.2023
Advanced Canva Certificate - undefined
Virtual Gurus Academy
04.2023
Business Administration - Indigenous Studies
First Nations University of Canada
Regina, SK01.2015
Office Education Diploma - undefined
SIAST, Wascana Campus
Regina, SK01.2004
GED Certificate - undefined
SIAST, Wascana Campus
Regina, SK01.1998
Skills
- Microsoft Office Suites
- Google Apps
- Mondaycom
- Hubspot
- CRMs
- Zoom
- Canva
- Customer Service
- Phone support/Reception
- Data Entry
- Business Writing Skills
- Copyediting
- Proofreading
- Calendar/Email Management
- Office Procedures
- Problem Solving
- Travel Arranging
- Procurement
- Inventory
- GAAP Skills
- Confidentiality
- Cash Handling
- Forms
- Minute taking
- Multi-tasking
- Internet
- Research
- Database Management
- Social Media Management
- Type 50 WPM
- Pleasant
- Advertising and marketing
- Vendor engagement
Languages
English
Native or Bilingual
Timeline
Executive and Marketing Assistant
Culture Check
09.2022 - 03.2024
Virtual Assistant
Virtual Gurus
08.2021 - 06.2023
Personal Shopper
Instacart
10.2019 - Current
Volunteer Street Worker
The Mustard Seed (Mosaic Center)
01.2019 - 10.2019
Advanced Poll Clerk
Elections Canada
10.2015 - 10.2019
Land Registry Representative
Information Services Corporation
07.2011 - 11.2017
Customer Support Representative
Information Services Corporation
07.2010 - 07.2011
Research Assistant
Information Services Corporation
01.2008 - 07.2010
Purchasing Clerk
Information Services Corporation
01.2007 - 07.2008
President Office, Corporate Receptionist
Information Services Corporation
02.2006 - 12.2006
Administrative Assistant
CGI Technology Systems
10.2004 - 02.2006
Cashier
Home Depot
12.2002 - 12.2003
Slot Attendant
Casino Regina
12.1999 - 11.2002
Advanced Re(al)conciliation Certificate - undefined
First Nations University of Canada
Digital Marketing Certificate - undefined
Udemy Academy
Advanced Canva Certificate - undefined
Virtual Gurus Academy
Office Education Diploma - undefined
SIAST, Wascana Campus
GED Certificate - undefined
SIAST, Wascana Campus
Linkedin
Business Administration - Indigenous Studies
First Nations University of Canada
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