Leona Currie
Calgary,AB
Summary
Dynamic and reliable professional with exceptional customer service skills honed at Mulligan's Restaurant. Proven ability to enhance guest relations and streamline operations through effective problem-solving and team collaboration. Adaptable and warm, I excel in fast-paced environments, ensuring high standards of cleanliness and guest engagement.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
NEK Group
2024.10 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Campus Lead
Summit Kids
2017.09 - 2024.10
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
- Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
- Increased enrollment numbers by conducting outreach programs and marketing efforts targeting local families.
Server
Mulligan's Restaurant
2013.09 - 2017.09
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Cashier
Walmart
2015.11 - 2016.07
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Oil And Gas Administration - Business Administration
CDI College
Calgary, AB2015
Addiction And Social Work Diploma - Addiction Counseling
Reeves College
Calgary, AB2016
Education Assistant Diploma - Education
ABM College
Calgary, AB2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Relationship management
- Shift management
- Problem-solving
- Team leadership
- Cool under pressure
- Excellent communication
- High energy and stamina
- Multitasking Abilities
- Adaptable and flexible
- Warm and friendly
- Reliable and responsible
- Team player
Languages
English
Timeline
Administrative Coordinator
NEK Group
2024.10 - Current
Campus Lead
Summit Kids
2017.09 - 2024.10
Cashier
Walmart
2015.11 - 2016.07
Server
Mulligan's Restaurant
2013.09 - 2017.09
Oil And Gas Administration - Business Administration
CDI College
Addiction And Social Work Diploma - Addiction Counseling
Reeves College
Education Assistant Diploma - Education
ABM College