Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leona Currie

Calgary,AB

Summary

Dynamic and reliable professional with exceptional customer service skills honed at Mulligan's Restaurant. Proven ability to enhance guest relations and streamline operations through effective problem-solving and team collaboration. Adaptable and warm, I excel in fast-paced environments, ensuring high standards of cleanliness and guest engagement.

Overview

12
12
years of professional experience

Work History

Administrative Coordinator

NEK Group
2024.10 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

Campus Lead

Summit Kids
2017.09 - 2024.10
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
  • Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
  • Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
  • Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
  • Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
  • Increased enrollment numbers by conducting outreach programs and marketing efforts targeting local families.

Server

Mulligan's Restaurant
2013.09 - 2017.09
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

Cashier

Walmart
2015.11 - 2016.07
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Oil And Gas Administration - Business Administration

CDI College
Calgary, AB
2015

Addiction And Social Work Diploma - Addiction Counseling

Reeves College
Calgary, AB
2016

Education Assistant Diploma - Education

ABM College
Calgary, AB
2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Team collaboration
  • Relationship management
  • Shift management
  • Problem-solving
  • Team leadership
  • Cool under pressure
  • Excellent communication
  • High energy and stamina
  • Multitasking Abilities
  • Adaptable and flexible
  • Warm and friendly
  • Reliable and responsible
  • Team player

Languages

English

Timeline

Administrative Coordinator

NEK Group
2024.10 - Current

Campus Lead

Summit Kids
2017.09 - 2024.10

Cashier

Walmart
2015.11 - 2016.07

Server

Mulligan's Restaurant
2013.09 - 2017.09

Oil And Gas Administration - Business Administration

CDI College

Addiction And Social Work Diploma - Addiction Counseling

Reeves College

Education Assistant Diploma - Education

ABM College
Leona Currie