Leon Seabourne
Operations Manager
Laval,QC
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
11
11
years of professional experience
Work History
Operations Manager
La Gloria Ranch
01.2025 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Front Desk Receptionist
Jewel Grande Montego Bay Resorts & Spa
03.2022 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Supervisor
Riu Hotels & Resorts Montego Bay
01.2016 - 07.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Customer Service Representative
Advanced Call Center Technologies LLC
01.2015 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Calabar High School
Kingston Jamaica 06-2015
No Degree -
Quest Preparatory
Kingston Jamaica 09-2007
Skills
- Effective problem resolution
- Proficient in MS Office
- Operations management
- KPI tracking
- Customer service management
- Data entry
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Team Sports
- Volunteering
- Learning new cooking techniques and expanding my culinary skills
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
La Gloria Ranch
01.2025 - Current
Front Desk Receptionist
Jewel Grande Montego Bay Resorts & Spa
03.2022 - 01.2024
Front Desk Supervisor
Riu Hotels & Resorts Montego Bay
01.2016 - 07.2021
Customer Service Representative
Advanced Call Center Technologies LLC
01.2015 - 12.2015
High School Diploma -
Calabar High School
No Degree -
Quest Preparatory