Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
Generic

LEON NOWACKI

Toronto

Summary

Bilingual Customer Service Representative with a solid foundation in managing bilingual communications and resolving customer inquiries efficiently. With5 years of experience, adept at utilizing customer service skills to enhance user satisfaction and streamline processes. Passionate about leveraging bilingual abilities and customer service expertise to contribute to innovative solutions and foster positive customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

SOSgarde.ca
11.2020 - 12.2023
  • Managed inbound calls from site users in French and English, addressing inquiries related to site usage, subscription details, and service policies
  • Assisted users with online registration and onboarding, ensuring they were able to effectively utilize the service
  • Responded to questions and concerns via site chat and social media platforms, providing timely and accurate information
  • Escalated user complaints to management for resolution and further action
  • Provided language translation services for customer service inquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

Metro Supermarket
11.2022 - 05.2023
  • Processed transactions and payments at the cash
  • Handled customer inquiries
  • Ensured item prices were accurate
  • Cleaned work area and surroundings during the closing shift
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Packer

Self made
04.2020 - 09.2021
  • Packed hand sewed face masks for mother's online shop
  • Labeled packages clearly for easy identification.
  • Inspected products for quality before packing.
  • Packed items securely for safe transport.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.

Pizza Cook

Pizza Salvatore
07.2021 - 08.2021
  • Took orders from customers both over the phone and in person
  • Resolved customer issues
  • Prepared pizzas
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Lawn Mower

my own
10.2018 - 08.2019
  • Mowed neighbor's lawn and other lawns in the neighborhood
  • Adjusted mower settings based on varying grass heights and terrain types.
  • Trimmed edges and cleared debris to enhance overall landscape presentation.
  • Provided basic lawn care tips to help clients maintain yards between visits.
  • Operated lawn mower safely, maintaining neat appearance of residential and commercial lawns.
  • Communicated with clients to understand specific lawn care preferences and requirements.
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Education

High School Diploma or GED -

École secondaire Félix Leclerc
Montréal, QC
06.2024

Skills

  • Cashiering
  • Audio Processing
  • Video Processing
  • Load & Unload
  • Video editing, Stocking
  • Adobe Photoshop
  • Customer Service
  • Food Service
  • Packaging
  • Fluent bilingualism
  • Customer service
  • French translation
  • Polish translation
  • Customer support
  • Call center experience

Certification

Class G Licence

LANGUAGES

English
Native or Bilingual
French
Native or Bilingual
Polish
Native or Bilingual

Hobbies and Interests

I love video games, I love movies and tv shows

Timeline

Cashier

Metro Supermarket
11.2022 - 05.2023

Pizza Cook

Pizza Salvatore
07.2021 - 08.2021

Bilingual Customer Service Representative

SOSgarde.ca
11.2020 - 12.2023

Packer

Self made
04.2020 - 09.2021

Lawn Mower

my own
10.2018 - 08.2019

High School Diploma or GED -

École secondaire Félix Leclerc

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LEON NOWACKI