Leon Malhi
Mississauga,ON
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Executive
Traffic Tech
02.2021 - 12.2023
- Utilized CRM software to track client interactions, maintain up-to-date information, and support effective follow-up strategies for maximum results.
- Conducted regular audits of logistics operations, identifying areas for improvement and implementing corrective actions as needed.
- Provided ongoing support to clients by addressing concerns and resolving issues promptly, maintaining high levels of customer satisfaction.
- Promoted brand at industry events and through ongoing networking efforts.
- Served customers with knowledgeable, friendly support at every stage of new RFQs.
- Leveraged technology solutions to streamline communication between team members and improve overall efficiency within the organization.
- Assisted management in financial planning by accurately forecasting quarterly sales and revenue targets based on market trends and client needs.
Senior Logistics Coordinator
Peace Transportation
04.2018 - 01.2021
- Negotiated favorable contracts with freight forwarders, securing competitive rates without compromising on quality or reliability of service.
- Enhanced warehouse productivity by optimizing storage layouts and updating standard operating procedures for staff members.
- Implemented systems and procedures for accurate data collection and reporting.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Education
Business Technology Management - Business Management
Ted Rogers School of Management
Toronto Skills
- Sales proficiency
- Order Management
- Customer Relationships
- Revenue Generation
- Interpersonal Skills
- Research and analysis
- Pipeline Management
- Goals and performance
Accomplishments
- Supervised team of 24 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Affiliations
- American Marketing Association
- National Association of Social workers
- APICS – Association for Supply Chain Management
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Timeline
Account Executive
Traffic Tech
02.2021 - 12.2023
Senior Logistics Coordinator
Peace Transportation
04.2018 - 01.2021
Business Technology Management - Business Management
Ted Rogers School of Management
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