Leon Kamdem
Welland,Ontario
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Little Caesars
05.2023 - Current
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Applied Science - Computer And Information Systems
Niagara College
Welland, ON06.2024
Skills
- Product and service knowledge
- Customer Relationship Management (CRM)
- Sales Growth
- Performance Tracking and Evaluation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Manager
Little Caesars
05.2023 - Current
Associate of Applied Science - Computer And Information Systems
Niagara College