Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leon Kamdem

Welland, Ontario,ON

Summary

Dynamic customer service professional with extensive experience at Canadian Tire Bank, excelling in call management and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Bilingual in English and French, adept at analyzing data to drive sales and improve service delivery.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Little Caesars
Welland, Ontario
05.2023 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Created reports on sales trends, inventory levels, and financial data.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.

Call Center Representative

Canadian Tire Bank
Welland, Ontario
01.2025 - 07.2025
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Resolved billing discrepancies and customer credit issues.

Education

Associate of Science -

Niagara College
Welland, ON
06-2024

Skills

  • Customer service
  • Call management
  • Conflict resolution
  • Sales techniques
  • Product knowledge
  • Data analysis
  • Call handling
  • Effective communication
  • Active listening
  • Script adherence
  • Problem-solving skills
  • Data entry
  • Complaint resolution
  • Call center customer service
  • FLUENT IN English and French

Languages

English
Full Professional
French
Native/ Bilingual

Timeline

Call Center Representative

Canadian Tire Bank
01.2025 - 07.2025

Assistant Manager

Little Caesars
05.2023 - Current

Associate of Science -

Niagara College

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Leon Kamdem