Leon James McManus
Edmonton,AB
Summary
Dedicated and adaptable professional with extensive experience across diverse industries, including technical support, warehouse operations, facility management, and customer service. Adept at diagnosing and resolving technical issues, ensuring operational efficiency, and delivering exceptional customer care in fast-paced environments. Strong multitasking abilities enable the effective handling of multiple systems and processes simultaneously while maintaining attention to detail and accuracy. Demonstrates resilience and professionalism in high-pressure situations, with a proven commitment to safety, confidentiality, and regulatory compliance. Skilled in fostering positive relationships with customers and colleagues to achieve organizational goals and improve workflows.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
Infosys BPM Limited
01.2024 - 07.2024
- Delivered technical support and guidance for EE, a leading UK mobile network operator, ensuring efficient resolution of customer issues
- Diagnosed and provided clear, actionable advice on a range of technical problems, enhancing customer satisfaction
- Logged and tracked customer interactions and solutions in the company's system, ensuring accurate record-keeping
- Maintained composure and a positive demeanor in high-pressure situations, demonstrating resilience and professionalism
- Handled sensitive customer information with discretion, adhering to strict confidentiality protocols
- Efficiently managed multiple systems simultaneously while engaging with customers, showcasing strong multitasking abilities
Cleaning Operative
Advance Cleaners (Ireland) Ltd
09.2023 - 06.2024
- Executed cleaning duties at Danone Nutricia's high-care areas in Wexford, adhering to stringent hygiene and safety standards
- Conducted daily cleaning tasks in accordance with detailed checklists and company regulations
- Utilized cleaning chemicals safely and effectively to maintain a high standard of cleanliness across production lines and common areas
- Performed sanitation of machinery, handrails, door panels, and glass surfaces to ensure a hygienic environment
- Managed floor cleaning duties, including vacuuming, mopping, and emptying bins, ensuring a spotless work environment
Caretaker
St Joseph's Community Centre
01.2023 - 01.2024
- Enhanced customer service capabilities through reception duties, addressing queries and providing information to visitors
- Managed facility bookings and responded to phone inquiries, maintaining organized and efficient administrative processes
- Handled cash transactions and balanced accounts with accuracy and responsibility
- Ensured the cleanliness and tidiness of the community center, conducting regular stock checks and managing inventory
Warehouse Associate
Glanbia
09.2019 - 01.2023
- Worked closely with team members and supervisors to improve workflow efficiency and ensure timely task completion
- Ensured compliance with Food Safety Standards and Health and Safety regulations
- Picked, packed, and labeled orders accurately to meet daily shipment goals and reduce errors
- Adhered to safety protocols, maintained a clean workspace, and followed company guidelines to ensure a safe working environment
- Training and development of new staff
Subcontractor
Guardian Services LLC
09.2017 - 09.2019
- Delivered services efficiently and effectively, meeting customer expectations within specified timeframes
- Entrusted with handling sensitive customer information, including personal and contact details, with utmost confidentiality
- Demonstrated strong decision-making and risk management skills in high-pressure situations, ensuring safe and reliable service
- Fostered a welcoming and secure environment through positive customer interactions and support
Bartender
Railway Social Club
07.2015 - 09.2017
- Promoted a friendly and efficient service environment, ensuring a high-quality customer experience
- Served a diverse range of beverages, maintaining compliance with legal drinking age regulations
- Managed financial transactions and handled payments with accuracy and responsibility
- Maintained cleanliness and organization of the bar area, including washing glasses and restocking inventory
- Ensured that tables, floors, and bar areas were consistently clean and presentable
Education & Skills
- Workplace Safety, Health & Welfare Induction, HSA, 2023
- Slips, Trips & Falls In The Workplace, 2023
- Safer Steps & Stairs, 2023
- Chemical Safety In The Workplace, 2023
- Forklift Counterbalance License, Allied Training, 2023
- Manual Handling Certificate, 2023
- Class 5 Drivers License, 2022
- Employment Skills QQI Level 4, Access 2000, 2016 - 2017
- High School Diploma, CBS Wexford, 2015
- ECDL / ICS Equalskills IT Training Certificate, 2015
References
Sarah Boyce
Team Leader
Infosys BPM Limited
+353 877160396
Vera Meyler
Assistant Manager
Advance Cleaners (Ireland) Ltd
+353 877166017
Veronica O'Connor
Chairperson
St Joseph's Community Centre
+353 876222252
Paddy Leniston
Supervisor
Glanbia
+353851925297
Philip Doyle
Manager
Railway Social Club,
+353876606014
Timeline
Technical Support Specialist
Infosys BPM Limited
01.2024 - 07.2024
Cleaning Operative
Advance Cleaners (Ireland) Ltd
09.2023 - 06.2024
Caretaker
St Joseph's Community Centre
01.2023 - 01.2024
Warehouse Associate
Glanbia
09.2019 - 01.2023
Subcontractor
Guardian Services LLC
09.2017 - 09.2019
Bartender
Railway Social Club
07.2015 - 09.2017
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