Leon Hopwood
HAMILTON,ON
Work Preference
Summary
Technical Support Representative recognized for enhancing customer satisfaction and usability of products. Delivered high productivity and efficient issue resolution through effective communication and troubleshooting skills. Focused on fostering return patronage by consistently addressing customer inquiries and streamlining support processes.
Work History
Technical Support Representative
Concentrix
Hamilton, Ontario
11.2022 - 05.2025
- Provided technical support for software and hardware inquiries from customers.
- Troubleshot issues using remote desktop tools and diagnostic software.
- Assisted customers in navigating product features and functionalities effectively.
Customer Service Representative
Telecom
Mississauga, Ontario
04.2014 - 11.2017
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with billing inquiries and service-related questions.
- Processed service orders and account changes efficiently.
Telemarketer
Sitel
St. Catharines, Ontario
10.2006 - 05.2007
- Addressed customer inquiries and resolved issues effectively to ensure satisfaction.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Delivered product information clearly to assist customers in making informed decisions.
Overview
19
19
years of professional experience
Education
St.catharines Collegiate
St. Catharines, OntarioCambrian College of Applied Arts And Technology
Greater SudburySkills
- Remote assistance
- Hardware troubleshooting
- Software troubleshooting
- Customer support
- Issue resolution
- Problem solving
- Attention to detail
- Time management
Timeline
Technical Support Representative
Concentrix
11.2022 - 05.2025
Customer Service Representative
Telecom
04.2014 - 11.2017
Telemarketer
Sitel
10.2006 - 05.2007
St.catharines Collegiate
Cambrian College of Applied Arts And Technology