Leon Brower
Vanvouver,BC
Summary
Driven and dependable professional with a strong work ethic and exceptional customer service skills, honed at Popolari and other roles. Excelled in staff training and customer assistance, significantly enhancing customer satisfaction. Proven reliability in managing tasks outside of job description. Demonstrates a keen ability to adapt and thrive in dynamic environments.
Overview
6
6
years of professional experience
Work History
Cashier
Popolari
07.2023 - 08.2024
- Answered approximately 35 phone calls per day from customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions on the phone, took reservations, and handled take out and delivery orders.
General Staff Member
Toni's Kitchen
05.2023 - 07.2023
- Adapted quickly to changes in job responsibilities while maintaining high-quality work output.
- Supported overall operations through cross-training in various departments when needed.
- Increased customer satisfaction by providing efficient and courteous service at all times.
- Managed approximately 30 clients a day.
Paper Boy
High Street News
06.2018 - 07.2021
- Assembled and bagged newspapers prior to delivery.
- Delivered papers to around 25 customers on daily basis.
- Maintained a high level of accuracy in newspaper deliveries, resulting in fewer complaints from customers.
- Increased customer satisfaction by ensuring timely and accurate delivery of newspapers.
- Assisted new paperboys in learning their routes.
Education
High School Diploma -
Montclair High School
Montclair, NJ06.2023
GCSE -
Buxton Community School
Buxton, UK05.2021
Skills
- Customer Service
- Customer Assistance
- Reliability and punctuality
- Product restocking
- Staff Training
- Strong Work Ethic
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Cashier
Popolari
07.2023 - 08.2024
General Staff Member
Toni's Kitchen
05.2023 - 07.2023
Paper Boy
High Street News
06.2018 - 07.2021
High School Diploma -
Montclair High School
GCSE -
Buxton Community School
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