Leomida Escuadro
Edmonton,Alberta
Summary
As a Shift Manager at McDonald's, I excelled in resolving escalated customer issues and significantly enhanced team performance through effective training and mentorship. My expertise in customer service and food safety, coupled with strong decision-making abilities, aligns with key employer-desired skills, showcasing my ability to lead and improve operations efficiently.
Overview
13
13
years of professional experience
Work History
Shift Manager
McDonald's
02.2012 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Lakeshore Educational Institution
Manila, Philippines03-1988
Skills
- Customer service focus
- Decision-making
- Employee training
- Punctual and reliable
- Opening and closing procedures
- Handling customer complaints
- Quality assurance
- Safety compliance
- Trained in Food Safety
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Shift Manager
McDonald's
02.2012 - Current
High School Diploma -
Lakeshore Educational Institution