Leoj Dela Cruz
Delta,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Boba Barista
Presotea
07.2022 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Controlled line and crowd with quick, efficient service.
Pharmacy Assistant Volunteer
Pharmasave Pharmacy
11.2021 - 05.2022
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Received incoming supplies and stocked in correct locations.
- Assisted customers in selecting over-the-counter medications and health care products.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Summer Camp Assistant
City Of Delta
07.2018 - 08.2019
- Led groups of children safely through variety of camp activities.
- Maintained clean, organized and safe physical environment both indoors and outside.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Collaborated with other recreation staff in developing new recreational activities.
- Assisted in preparing recreational materials and supplies for each activity.
Education
Bachelor of Science - Life Sciences
University of Toronto
Toronto, ON11.2028
High School Diploma -
Seaquam Secondary
Delta, BC06.2023
Skills
- Up-Selling
- POS Systems
- Soft SellingCoffee Expertise
- Beverage Preparation
- Active Listener
- New Hire Training
- Cash Register Operation
- Inventory Management
- Coffee Machinery
- Menu Memorization
- Opening and Closing Duties
- Safe Food Handling Practices
Accomplishments
- Won Performing Arts Award in 2023 .
- Trained and mentored Three employees.
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Boba Barista
Presotea
07.2022 - 08.2023
Pharmacy Assistant Volunteer
Pharmasave Pharmacy
11.2021 - 05.2022
Summer Camp Assistant
City Of Delta
07.2018 - 08.2019
Bachelor of Science - Life Sciences
University of Toronto
High School Diploma -
Seaquam Secondary
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