Leo Rubini
Service Professional
Gilford,ON
Summary
A fun team player with a passion for food culture, hospitality, and friendly customer service and a strong background within the food and beverage industry. Trained by Diageo mixologists 'Martini Club' (Smirnoff, Tanqueray, single malt scotches and wines) and a certified Guiness Perfect Pour ambassador, I understand the way food and beverages pair, and the importance of delivering a memorable, and exceptional dining and guest experience at each and every opportunity.
Overview
10
10
years of professional experience
2
2
Certificate
Work History
Senior Innovation Executive
InTouchLink
Toronto
03.2015 - Current
- Sales Excellence award winner 7 years in a row, senior living software
- Manage a large portfolio of senior living operators & national accounts in Canada & US
- A B-B Sales consultation role liaising with C-Suite executives and leadership teams surrounding their operational streamlining needs, and resident engagement initiatives
- Manage Salesforce reports & pipeline opportunities
- Oversee and manage social media, LinkedIn posts
- Attend national, industry-related trade shows
- Assist with development of marketing and sales training collateral in support of sales initiatives
- Collaborate directly with innovation, and senior living life enrichment teams to discuss resident engagement strategies, and programming needs, involving digital signage
- Exceeded sales targets and increased new sales acquisition targets by 600% over 12 rolling months
Territory Manager - on Premise
Diageo
01.2011 - 03.2015
- Established relationships with key customers, vendors, and distributors in the Toronto - Barrie market.
- Developed and implemented strategies to increase sales in assigned territory.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Managed on premise brand awareness campaigns for premium alcohol portfolio of brands including Smirnoff, Tanqueray, Captain Morgan's, Baileys, Crown Royal, and a number of top shelf wine, and single malt scotch beverages.
- Trained by leading Smirnoff mixologists and "Martini Club" and designated as a Guiness Perfect Pour ambassador.
Education
Bachelor of Arts - Sociology
University of Toronto
Skills
- Strong interpersonal skills and customer service background
- Trained on best guest and hospitality practices designed to elevate the guest experience
- Extensive premium alcohol and beverage knowledge from working as a Territory Manager with Diageo
- Strong understanding of top shelf single malt scotches and how wine and spirits pair with food selections
- Excellent suggestive and upselling experience, won the Diageo Employee Excellence Award for managing the Smirnoff Experience, and Tanqueray Ten Launch Party
- Team driven to support peers with the end goal of exceeding customer expectations
- Comfortable with POS software and sales transactions
Languages
Italian
Full Professional
Certification
Smart Serve Ontario, pending hiring
Lifesaving Society
- Standard First Aid, with CPR "C" | January 2024
- National Lifeguard | January 2024
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