Leo Rivera
Antelope,CA
Summary
Dynamic Bilingual Concierge Advocate with SCAN, recognized for enhancing member satisfaction through effective issue resolution and conflict management. Achieved high ratings from supervisors and received numerous KUDOS from members, showcasing strong communication skills and a commitment to fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Bilingual Concierge Advocate
SCAN
08.2018 - 08.2024
- Was quickly promoted from Temp Advocate to full time Bilingual Advocate in 2018. Shortly thereafter became Concierge Bilingual Advocate.
- Maximized member satisfaction by promptly addressing concerns and resolving issues.
- Received many KUDOS from our members during this time.
- Contributed to a positive work environment by maintaining a professional demeanor at all times and received high ratings from my supervisors.
Skills
- Bilingual communication
- Member satisfaction
- Issue resolution
- Conflict management
Timeline
Bilingual Concierge Advocate
SCAN
08.2018 - 08.2024