Summary
Overview
Work History
Education
Skills
Community Service & Volunteer Work
Timeline
Generic

Leo Nguyen

Etobicoke,ON

Summary

Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Skilled barista and tea barista with a background in high-volume coffee shops and a boba store. Possess strong knowledge of diverse coffee and tea brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.

Overview

5
5
years of professional experience

Work History

Boba Barista

Leni Poki Mimico
10.2024 - 04.2025
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.

Receptionist

PP Beauty and Academy
06.2024 - 09.2024
  • Ensuring that the front desk and waiting area are clean and welcoming, with organized magazines, refreshments, or other amenities.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Server/Cocktail Bartender

CHAKO Vaughan
12.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Barista

Highland Coffee
02.2023 - 08.2023
  • Give customers drink menus and answer their questions regarding ingredients.
  • Prepare beverages following recipes.
  • Serve beverages and prepared food, like cookies, pastries and muffins.
  • Communicate customer feedback to managers and recommend new menu items.

Sales Associate

JACQ Concept
01.2020 - 01.2023
  • Engages and assists customers with product inquiries and recommendations to enhance their shopping experience.
  • Manages sales transactions accurately, handling payments, returns, and exchanges with professionalism.
  • Demonstrates in-depth product knowledge to guide customers and encourage upselling opportunities.
  • Collaborates effectively with team members to meet sales goals and support a smooth store operation.

Education

Bachelor of Commerce - Marketing, Honors

York University
Toronto, ON
05.2027

Skills

  • POS system
  • Social media marketing
  • Consumer behavior
  • Customer service
  • Sales strategies
  • Team collaboration

Community Service & Volunteer Work

Viet Dreams Foundation

Event Execution Volunteer

Ho Chi Minh City, Vietnam

2022-03 - Present

Assembled sponsorship from charity organization and delivered shoes for unfortunate children in rural highland areas., Prepared prescriptions and meals post-surgery for patients with eyes-related medical conditions supported by the foundation., Meals deliver to events’ attendants by Viet Dreams Foundation.

Timeline

Boba Barista

Leni Poki Mimico
10.2024 - 04.2025

Receptionist

PP Beauty and Academy
06.2024 - 09.2024

Server/Cocktail Bartender

CHAKO Vaughan
12.2023 - 05.2024

Barista

Highland Coffee
02.2023 - 08.2023

Sales Associate

JACQ Concept
01.2020 - 01.2023

Bachelor of Commerce - Marketing, Honors

York University

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Leo Nguyen