Leo Mathew
Mississauga,Ontario
Summary
Dedicated and service-oriented professional with a background in hospitality and culinary management seeking a cabin crew position. Bringing excellent customer service, safety awareness and communication skills to create a safe, welcoming and efficient in flight experience for passengers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commi 1
Four Points by Sheraton
Mississauga, Ontario
11.2023 - Current
- Delivered high-quality service with a focus on guest satisfaction and safety.
- Effectively communicated with guest and team members, prompting positive atmosphere
- Demonstrated leadership skills by training new team members and supervising daily operations
3rd Cook
Double Tree by Hilton
Mississauga, ON
02.2023 - Current
- Collaborated with team members to ensure the smooth and professional service operations.
- Enhanced the guest experience by addressing concerns and ensuring prompt service.
- Maintained a clean and organized work environment by following the safety standards
Line Cook
Kerala Curry House
Mississauga, Ontario
05.2022 - 02.2023
- Supported guest service, ensuring pleasant dining experience and effective service delivery
- Maintained professional communication with the guest regarding concerns on time, and courteously.
- Developed strong teamwork and problem-solving skills in high-pressure situations.
Commi 1
Z Villa &Resort
Waynad, Kerala
08.2020 - 12.2021
- Delivered exceptional customer service by attending to guest's needs and requests
- Coordinated with team members to ensure the smooth flow of operations and improving customer satisfaction
- Participated in ongoing training programs to stay informed about menu updates, promotions and service standards, contributing to a knowledgeable and attentive customer service appoach
Industrial Trainee
Novotel
Hyderabad , India
06.2019 - 12.2019
- Gained hands-on experience in housekeeping, front office operations, and food and beverage services.
- Developed strong interpersonal skills through direct interactions with international clients
- Assisted with guest services, ensuring a welcoming and comfortable environment.
Education
Culinary Management -
George Brown College
Toronto, ONBachelor of Hotel Management -
University of Calicut
Calicut, IndiaSkills
- Customer service
- Communication skills
- Team collaboration
- First Aid and CPR Certification
- Interpersonal skills
- Cultural Sensibility
- Strong decision-making skills
- Conflict resolution
- Stress tolerance
- Attention to details
Certification
- Smart Serve | August 2022 to August 2027
- Emergency First Aid/CPR/AED | July 2022 to July 2025
- BASICS.fst 4th Edition - Food Safety Certification | August 2022 to August 2027
Personal Details
- Nationality : Indian
- D.O.B : 08th July 1999
- Gender : Male
- Marital Status : Single
- Passport Number : S0102472
- Date of Expiry : 21/02/2028
- Place of Issue : Kozhikode | Kerala
Timeline
Commi 1
Four Points by Sheraton
11.2023 - Current
3rd Cook
Double Tree by Hilton
02.2023 - Current
Line Cook
Kerala Curry House
05.2022 - 02.2023
Commi 1
Z Villa &Resort
08.2020 - 12.2021
Industrial Trainee
Novotel
06.2019 - 12.2019
- Smart Serve | August 2022 to August 2027
- Emergency First Aid/CPR/AED | July 2022 to July 2025
- BASICS.fst 4th Edition - Food Safety Certification | August 2022 to August 2027
Culinary Management -
George Brown College
Bachelor of Hotel Management -
University of Calicut
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