Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Biking
Timeline
Generic

Leo Li

Markham,ON

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

16
16
years of professional experience

Work History

Merchandiser

Costco Canada
02.2022 - Current
  • Monitored and replenished display inventory and restructured according to available stock.
  • Organized store merchandise racks by size, style, and color.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining well-stocked sales floor.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Restaurant General Manager

Swiss Chalet And Harveys
08.2008 - 12.2021
  • Managed and lead anywhere between 60-80 employees at any given time
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Set clear expectations and created positive working environment for employees.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Led and directed team members on effective methods, operations, and procedures.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized quality assurance by completing frequent line checks.
  • Annually maintained a position in the Top 20 locations nationwide for restaurant sales volume

Education

Hospitality And Tourism

Seneca College of Applied Arts And Technology
North York, ON
1999

Skills

  • Retail Knowledge
  • Talent Development
  • Business Management
  • Labor Management
  • Food Safety
  • Social Media Marketing
  • Inventory Management
  • Operations Management
  • Recruitment
  • Staff Management
  • Business Operations
  • Food Service Background
  • Team Management
  • Inventory Control
  • Quality Control
  • Payroll Administration
  • Strategic Planning
  • Quality Assurance
  • Recruitment, Hiring and Training
  • Leadership Abilities

Accomplishments

    President's Club Award - awarded to the top location across Canada in recognition of significant contribution in creating The Perfect Guest Experience

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Biking

Passionate about mountain biking. Love riding around all the beautifuul York region trails.

Timeline

Merchandiser

Costco Canada
02.2022 - Current

Restaurant General Manager

Swiss Chalet And Harveys
08.2008 - 12.2021

Hospitality And Tourism

Seneca College of Applied Arts And Technology

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Leo Li