Leo Gao
Ottawa
Summary
Developed skills in high-energy, customer-focused environment, excelling in food preparation and time management. Transitioning to new field, leveraging ability to work under pressure and deliver quality results. Adaptable and ready to bring solid foundation of practical skills to new and exciting role.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concessions Cook
Aramark
07.2024 - Current
- Expedited order fulfillment during peak times through effective coordination among front-of-house and back-of-house staff.
- Ensured prompt service during busy periods, effectively managing multiple orders simultaneously without compromising quality.
- Enhanced customer experience by consistently preparing and serving high-quality concession food items.
- Skillfully operated a variety of kitchen equipment, including fryers, grills, and ovens, to prepare concession items according to specified standards.
- Managed time-sensitive tasks with precision under pressure to ensure concession orders were completed within designated timeframes.
Kitchen Staff /Concessions Cashier
Kids Kingdom
04.2023 - 06.2024
- Displayed effective communication skills when working with other staff member
- Assisted with preparation of meals in accordance with recipes and dietary requirements
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Gym Supervisor
Jewish Community Center
08.2023 - 02.2024
- Enforced rules and regulations
- Performed basic administrative tasks such as filing paperwork, answering phones
- Resolved any disputes between members or staff in an efficient manner
- Provided exceptional customer service to members
Summer Camp Counselor
Jewish Community Centre
07.2022 - 08.2022
- Established positive relationships with compare by providing support and encouragement
- Worked well with other and created fun filled experiences for campers
- Demonstrated patience while dealing with challenging campers
- Exhibited leadership qualities through leading groups of campers
Education
West Carleton Secondary School
06.2025
Skills
- Flexible and Adaptable
- Excellent communication
- Multitasking abilities
- Organization and cleanliness
- Quality assurance and control
- Grilling
- Recipe execution
- Customer service
- Money handling
- Cash register operation
Certification
Standard First Aid and CPR
LANGUAGES
English - Native
French - Intermediate
Chinese (Mandarin) - Conversational
Timeline
Concessions Cook
Aramark
07.2024 - Current
Gym Supervisor
Jewish Community Center
08.2023 - 02.2024
Kitchen Staff /Concessions Cashier
Kids Kingdom
04.2023 - 06.2024
Summer Camp Counselor
Jewish Community Centre
07.2022 - 08.2022
West Carleton Secondary School
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