Leo Allen
Menlo Park
Summary
A dedicated security professional with expertise in implementing security protocols, crisis management, risk assessment, and exceptional customer service, combined with experience as a pharmacist technician adept in providing information to customers and managing personnel.
Overview
4
4
years of professional experience
Work History
Behavior Therapist
Creative Solutions for Hope
Costa Mesa
03.2025 - Current
- Work with Clients in their homes and in the community to ensure that they have skill sets to be independent.
- Work alongside the caregivers to ensure they can attend tasks, engage with others, and communicate needs and wants while forecasting and managing behavior.
- Responsible for teaching clients behavioral, social, and educational skills.
- Attend to clients diligently to ensure client safety.
- Accurately record clinical data electronically
- Always maintain confidentiality and dignity of clients
- Collaborate with and receive support and ongoing training from case managers and supervisors.
Security Officer/Customer Service
SECURITAS SECURITY SERVICES USA
Redwood City
07.2022 - Current
- Skilled in utilizing advanced security technology and adept in crisis management and risk assessment
- Monitored access, responded to emergencies, and interacted with people in a friendly yet professional manner
- Conducted regular patrols and inspections to identify and address potential security threats
- Prepared detailed incident reports and maintained accurate records of security activities
- Delivered exceptional customer service to all patrons, visitors, and staff while maintaining order with prioritizing the positive experience
Pharmacy Technician/Front Desk/Management
SAFEWAY PHARMACY, INC.
Frederick
03.2021 - 07.2022
- Answered phone calls and provided information to customers in person and over the phone
- Addressed patients' questions about medications and health-related topics
- Managed and supervised other pharmacy technicians
- Data entry for customer information and product
Education
Bachelor of Information Systems - Business Administration (concentration: finance)
SAN FRANCISCO STATE UNIVERSITY
San Francisco, CA12-2026
High School Diploma -
URBANA HIGH SCHOOL
San Francisco, CA04.2025
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Church Volunteer
- Conflict Management
- Data Analysis
- Training Development
- Communication Skills
- Behavioral Analysis
- Crisis Communication
- Customer Engagement
- Report Writing
- Safety Training
Timeline
Behavior Therapist
Creative Solutions for Hope
03.2025 - Current
Security Officer/Customer Service
SECURITAS SECURITY SERVICES USA
07.2022 - Current
Pharmacy Technician/Front Desk/Management
SAFEWAY PHARMACY, INC.
03.2021 - 07.2022
Bachelor of Information Systems - Business Administration (concentration: finance)
SAN FRANCISCO STATE UNIVERSITY
High School Diploma -
URBANA HIGH SCHOOL