Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lenore Millard

Leduc,Canada

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive store environment. Shoppers Wholesale Cash N carry with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.


Overview

18
18
years of professional experience

Work History

Warehouse Packer

Mckesson Canada
03.2021 - Current
  • Company Overview: McKesson canada-Edmonton, AB
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.

Sales Associate

Fervent Event
02.2018 - 10.2019
  • Company Overview: Fervent Event-Prince George, BC, CA
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.

Customer Service Cashier

The Home Depot
03.2019 - 06.2019
  • Company Overview: The Home Depot-Prince George, BC
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used POS system to enter orders, process payments, and issue receipts.

Retail Sales Associate Cashier

Shoppers Wholesale Foods
10.2007 - 10.2013
  • Company Overview: Shoppers Wholesale Foods-Prince George, BC, CA
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Kept shelves stocked with popular items by tracking trends and requesting new orders.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Prince George Secondary School
Prince George, BC
06-2005

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Goal oriented
  • Outgoing personality
  • Cash handling

Languages

English
Full Professional

Timeline

Warehouse Packer

Mckesson Canada
03.2021 - Current

Customer Service Cashier

The Home Depot
03.2019 - 06.2019

Sales Associate

Fervent Event
02.2018 - 10.2019

Retail Sales Associate Cashier

Shoppers Wholesale Foods
10.2007 - 10.2013

High School Diploma -

Prince George Secondary School

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Lenore Millard