Lenora Ortiz
Richmond Hill,ON
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor Security Concierge
The Forest Hill Group
Toronto, Ontario
09.2018 - Current
- Ensured the safety and security of the premises by monitoring and managing security systems
- Efficiently handled emergency situations by promptly coordinating with law enforcement and emergency personnel.
- Kept meticulous records of daily tasks performed and recorded any notable incidents.
- Utilized established protocols for prompt and effective resolution of emergencies.
- Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.
- Interacted professionally with clients, vendors, law enforcement officers, and other external contacts.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
Call Center Representative
Miratel Solutions
Location
08.2018 - 09.2018
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed outbound calling campaigns to promote new products or services.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Overnight Stocker
Walmart
Toronto, Ontario
04.2016 - 06.2018
- Conducted price changes as needed, following established procedures.
- Maintained an orderly appearance at all times throughout the store.
- Assisted customers in locating desired items throughout the store.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Received and stocked merchandise in a timely manner.
Education
High School Diploma -
Bramalea Secondary School
Brampton, ON06-2011
Skills
- Information Gathering
- Attention to Detail
- Data Entry
- Records Maintenance
- Documentation And Reporting
- Team Leadership
- Written Communication
- Time Management
- Professionalism
- Problem-solving abilities
- Teamwork and Collaboration
- Reliability
- Multitasking
- Interpersonal Skills
Certification
First Aid and CPR Certified, 2018
References
Available upon request.
References
References available upon request.
Timeline
Supervisor Security Concierge
The Forest Hill Group
09.2018 - Current
Call Center Representative
Miratel Solutions
08.2018 - 09.2018
Overnight Stocker
Walmart
04.2016 - 06.2018
High School Diploma -
Bramalea Secondary School
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