LENORA COLLINS
Edmonton,Canada
Summary
Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
24
24
years of professional experience
Work History
Customer Success Account Manager
Certified Tracking Solutions
Edmonton, Alberta
11.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to develop and implement creative solutions to complex problems
- Worked effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Worked well in a team setting, providing support and guidance
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Provided technical support to customers when needed.
IT Business Solutions Specialist
The Phone Experts
Red Deer, AB
01.2020 - 01.2021
- Worked well in a team setting, providing support and guidance
- Excellent communication skills
- Maintenance of service level agreements
- Financial records and processing
- Time management skills
- Customer relationships
- Results-oriented
- Budgeting & Networking
- Business strategies
- Developed and implemented business solutions to improve operational efficiencies.
- Analyzed customer requirements to identify best-suited solutions for each situation.
- Provided technical support to customers on the use of business solutions.
- Collaborated with stakeholders to ensure successful implementation of business solutions.
- Created user training materials related to the use of business solutions.
- Assisted in troubleshooting any issues encountered by users during the implementation process.
- Conducted research and gathered data from various sources regarding potential new solutions.
- Identified opportunities for automation within existing systems to increase efficiency.
- Maintained current knowledge of industry trends, regulations, and standards related to business solutions.
- Developed strategies for improving customer experience with existing products and services.
- Researched emerging technologies that could be used in developing new business solutions.
- Offered advice on choosing suitable software tools and platforms for various tasks.
- Assisted in the development of project plans outlining timelines, resource requirements, risks, and costs associated with proposed projects.
- Designed processes related to system security, backup procedures, disaster recovery plans.
- Evaluated vendor proposals and negotiated contracts related to purchasing or licensing software applications.
- Generated reports summarizing progress made towards achieving desired outcomes from using business solutions.
Inside Sales Coordinator
The Phone Experts
Red Deer, AB
11.2019 - 01.2020
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Answered customers' questions regarding products, prices, and availability
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Used CRM software to maintain detailed contact logs and account records
- Monitored industry news and trends to stay up-to-date on competitive landscape
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
- Developed and implemented sales strategies to maximize revenue growth.
- Supported sales representatives in the development of new business opportunities.
- Researched potential customers, identified key contacts, and developed relationships with decision makers.
- Assisted in preparing quotations for customers based on their requirements.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Conducted market research to identify trends and develop strategies for increasing sales volume.
- Generated reports on sales performance metrics such as conversion rates, average order size.
- Created presentations and other materials used by the sales team during meetings with clients.
- Responded promptly to customer inquiries regarding products, services, availability, delivery times.
- Maintained accurate records of all customer interactions within the company's CRM system.
- Monitored competitor activities and provided regular updates on changes in pricing or product offerings.
- Ensured that orders were processed accurately and delivered on time according to customer requirements.
- Provided training to new employees on the company's processes related to inside sales operations.
Director of Sales and Marketing
WAT - A First Nation Company
Calgary, AB
01.2007 - 12.2015
- Cultivated and maintained strategic alliances with key partners and vendors
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Analyzed sales and marketing data for improved strategies
- Utilized CRM software to track sales progression and communicate project needs
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area
- Directed sales and marketing management staff in successful use and development of business plans and strategies
- Developed and implemented sales and marketing plans to maximize profitability.
- Created and managed budgets for sales and marketing initiatives.
- Analyzed customer data to identify trends, opportunities, and areas of improvement.
- Identified new markets and developed strategies to capture them.
- Conducted market research to assess the effectiveness of existing products and services.
- Generated leads through networking, cold calling, email campaigns.
- Directed staff in effective sales techniques and processes.
- Collaborated with leadership teams on product launches, strategy development.
- Planned promotional events such as trade shows, conferences, webinars.
- Managed relationships with vendors to ensure quality services at competitive rates.
- Monitored competitor activities and created strategies accordingly.
- Developed pricing models for various products and services according to market conditions.
- Established key performance indicators for evaluating success of sales efforts.
- Maintained accurate records of all sales activities using CRM software.
- Provided ongoing training and mentorship for sales personnel.
- Ensured compliance with applicable regulations concerning product safety or advertising standards.
- Coordinated with other departments such as finance or operations regarding project timelines or budget allocations.
Account Manager
Argus Machine Co. Ltd
Calgary, AB
01.2001 - 01.2006
- Secured an average of 2 new accounts per quarter ranging from $22,000 to $4.5 million, and increased existing junior accounts by approximately 40%
- Established and enforced sales goals with motivational and proactive approaches to boost team success
- Increased international revenue by 40%, obtaining and securing new accounts, while providing additional services to existing clients
- Managed and increased key customer accounts, including: contract review, production scheduling and customer engineering support
- Managed budgeting, forecasting and performance for all accounts
- Utilized a relationship-focused approach and recognition of specific customer requirements to strengthen customer loyalty
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
Account Manager
Hunting Energy Services
Calgary, AB
01.2001 - 01.2006
- Increased junior accounts by approximately 40% annually and surpassed sales targets by a services minimum of 25%
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Contacted regular and prospective customers to explain product features and solicit orders
- Directed sales support staff in administrative tasks to help sales reps close deals
- Negotiated prices, terms of sale and service agreements
- Anticipated clients' needs by staying in touch on regular basis
- Maintained central database of key contacts, risk ratings, financial impact and key issues
Education
Telus BCON Sales Training Certificate in ability to sell BCON -
TELUS University
Calgary, AB01.2019
Dale Carnegie Training Certificate in Skills for Success -
Dale Carnegie
Calgary, AB03.2016
Certificate in Quality of Coaching -
University Of Calgary
Calgary, AB03.2016
Certificate in Professional Management -
University of Calgary
Calgary, AB01.2015
High School Diploma -
St. Albert High School
St Albert, Alberta06.1993
Skills
- Project Management
- Excellent communication skills
- Time management skills
- Customer relationships
- Results-oriented
- Budgeting & Networking
- Business strategies
- Organized and detail-oriented
- Skilled at working independently and collaboratively
- Demonstrated leadership skills
- Consultative selling skills
- Maintained up-to-date knowledge of available products
- Utilized CRM software
- Analyzed sales and marketing data
- Created and implemented effective marketing and sales strategies
- Managed budgeting, forecasting and performance
- Addressed problems with accounting, billing, and service delivery
- Built and strengthened long-lasting client relationships
- Revenue Generation
- Market forecasting
- Converting leads
- Team Training
- Lead Development
- Vendor Relations
- Customer Service
- Customer training
- Client Relationship Management
- Contract Negotiation
- Schedule Management
- Advertising
- Territory Management
- Sales Development
- Outbound telephone marketing
- Cold calling skills
- Customer Relationships
- Persuasive Negotiations
Timeline
Customer Success Account Manager
Certified Tracking Solutions
11.2022 - Current
IT Business Solutions Specialist
The Phone Experts
01.2020 - 01.2021
Inside Sales Coordinator
The Phone Experts
11.2019 - 01.2020
Director of Sales and Marketing
WAT - A First Nation Company
01.2007 - 12.2015
Account Manager
Argus Machine Co. Ltd
01.2001 - 01.2006
Account Manager
Hunting Energy Services
01.2001 - 01.2006
Telus BCON Sales Training Certificate in ability to sell BCON -
TELUS University
Dale Carnegie Training Certificate in Skills for Success -
Dale Carnegie
Certificate in Quality of Coaching -
University Of Calgary
Certificate in Professional Management -
University of Calgary
High School Diploma -
St. Albert High School
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