Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lenny Sunjo

Gloucester,ON

Summary

A dedicated Bilingual Service Representative with extensive experience who delivers prompt, courteous service and who is capable of working well in a fast-paced demanding environment. Demonstrated success in making clients feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Is articulate and a decisive negotiator who knows how to build strong relationships with internal and external stakeholders. Always maintains a positive attitude, is enthusiastic, and has the ability to troubleshoot and quickly solve problems. Would be an asset to any organization seeking someone who can make a positive contribution.

Overview

11
11
years of professional experience

Work History

Gifts Curator & Caterer

M'Riel Gifts
Ottawa
02.2021 - Current
  • Created and maintained relationships with key stakeholders, including customers, suppliers, and other industry partners.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Developed strategies for improving customer service standards.
  • Represented the organization at events, and networking activities., as needed.
  • Organized and coordinated catering events with clients to ensure their needs were met.
  • Provided direction to staff during setup and service of catered events.
  • Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
  • Developed menus and recipes according to client requests.
  • Ordered necessary supplies from vendors for catered events.
  • Managed inventory of catering equipment including chafing dishes, serving utensils, linens.
  • Ensured proper storage of food items prior to catering events.
  • Inspected food quality and presentation prior to delivery or service at catered events.
  • Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
  • Finalized banquet configurations by conducting thorough inspections with clients prior to event start.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Selected appropriate materials and props for decorations.
  • Created and implemented designs for corporate events, parties, weddings, and other occasions.
  • Set up stages, platforms, tables, chairs and backdrops in accordance with design plan.
  • Organized floral arrangements according to customer specifications.
  • Removed all decorations after completion of the event and ensured proper disposal or storage of items used.
  • Performed maintenance duties such as cleaning furniture or polishing silverware.
  • Attended meetings with clients to discuss ideas for decoration themes and color schemes.
  • Collaborated with clients to understand their vision for the event and offered suggestions on how to achieve desired look.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
  • Cut, folded, and taped wrapping paper to create unique gift packages.
  • Tied bows, ribbons, and other decorations onto gifts for added flair.
  • Created custom gift baskets for special occasions.
  • Coordinated and monitored Protocol activities to ensure compliance with established policies.

Bilingual Customer Service Representative

Orbit Insurance
Ottawa, AB
10.2019 - Current
  • Respond to telephone inquiries and written requests. processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Resolves product and service problems, clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following up to ensure resolution, and making recommendations to management, as required.
  • Attracts potential clients. Answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Prepares and drafts responses to routine correspondence.
  • Processes rewrites and remarkets following established new-business guidelines.
  • Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
  • Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
  • Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
  • Performs other duties within competence, as assigned
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Audited customer account information to identify issues and develop solutions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.

Insurance Sales Representative

Neva Perrotte Desjardins Agency
Calgary, AB
10.2018 - 10.2019
  • Provide Customer Service
  • Prospect, Analyze Risk, Ensure policy requirements are fulfilled
  • Perform administrative tasks, such as maintaining records, reports, and files
  • Seek out new clients and develop clientele by networking
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured and to discuss any existing coverage
  • Conducted needs analysis for customers to determine appropriate insurance coverage.
  • Generated new business through cold-calling, networking, referrals, and other lead sources.
  • Educated clients on the benefits of various insurance policies.

Account Manager

Bow Valley Insurance
Calgary, AB
06.2016 - 10.2018
  • Complete new business quotations and processing, provide quotations, gather underwriting information, and cross-sell
  • Process on broker portals and follow-up, Utilize broker portals: process changes, cancellations, renewal reissues
  • Maintain accurate documentation of files on client management system
  • Complete daily transactions including client inquiries & requests, and company requests,
  • Follow up on payment notices,
  • Collect Receivables and ensure accounts up to date
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Analyzed client data and identified opportunities for growth.

Property and Casualty Agent

Desjardins Group Of General Insurance
Calgary, AB
02.2013 - 02.2016
  • Established telephone rapport and built an environment conducive to customer satisfaction and retention
  • Advised and educated customers on general property and casualty insurance
  • Researched policy provisions and underwriting guidelines to provide accurate quotes.
  • Assisted customers in selecting appropriate coverage for their insurance needs.
  • Conducted detailed analysis of clients' exposures and provided recommendations to reduce risk.
  • Prepared proposals, applications, renewals, endorsements, cancellations, and other documents as required.
  • Performed complex calculations to determine premium costs for policies.
  • Handled customer inquiries regarding policy changes, billing issues, and claims status.
  • Advised clients on the impact of changing laws or regulations on existing policies.c

Education

Bachelor of Science - Political Science

University of Buea
Buea,Cameroon
01.2010

Associate of Arts in Marketing - Marketing, Advertising & Public Relations

Institute of Commercial Management
England, United Kingdom
01.2010

Master of Arts - International Relations & International Marketing

International Relations Institute of Cameroon
Yaounde,Cameroon

Skills

  • Quality Assurance
  • Technical Support
  • Payment Processing
  • Customer Relationship Management
  • Account Updating
  • Complaint Resolution
  • Data Entry
  • Document Translation
  • Issue Research
  • Fluent in English and French
  • Service Recommendations
  • Refund Processing
  • Proactive at solving problems
  • Gathering Information
  • Customer Support
  • Product Knowledge
  • System Documentation
  • Customer Communications
  • Technical Troubleshooting

Languages

French
Professional
English
Full Professional

Timeline

Gifts Curator & Caterer

M'Riel Gifts
02.2021 - Current

Bilingual Customer Service Representative

Orbit Insurance
10.2019 - Current

Insurance Sales Representative

Neva Perrotte Desjardins Agency
10.2018 - 10.2019

Account Manager

Bow Valley Insurance
06.2016 - 10.2018

Property and Casualty Agent

Desjardins Group Of General Insurance
02.2013 - 02.2016

Bachelor of Science - Political Science

University of Buea

Associate of Arts in Marketing - Marketing, Advertising & Public Relations

Institute of Commercial Management

Master of Arts - International Relations & International Marketing

International Relations Institute of Cameroon

Similar Profiles

CREATE PROFILE
Lenny Sunjo