Lenny Mudugu
Customer Services
Toronto,ON
Summary
Professional with diverse experience in customer service, team management and project coordination. Proven track record of customer satisfaction. Focus on staff training as a key element of continuous service improvement and team building. And with many years of experience in the food service industry, combined with a solid background in television production and a strong ability to learn new things. Able to work both in a team environment and function independently, I have strong organizational and leadership skills and problem solving abilities.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Waitress in Restaurant
Phanmala chanprasith
Ottawa, ON
11.2020 - 06.2022
- iwacu Bar & Grill Serves food and alcohol including wine, beer and many cocktails for 100-200 person/night Greet customers with a smile and ensure they are well served Respect all local and federal regulations on COVID-19 including wearing a mask and social distancing
Animators
Annik McArthur
Ottawa, ON
02.2017 - 03.2022
- Francophone Involvement Movement, Welcoming children and parents ;
- Animate a group of children and contribute to their development
Supervision of the children during meals in the canteen, distribution of snacks, awareness of the principles of balanced nutrition. - Intervention in case of conflicts by using mediation techniques, transmission of the rules of collective life, reporting incidents to the animation manager.
- Management of material and equipment stocks, evaluation of needs for the conduct of activities.
- Follow-up of medical indications formulated by the parents (medication to be taken, risks of allergy...).
- Exchanges with parents and daily reporting on the day's progress, information on the extracurricular project and the program of activities.
Organization of Volunteer
Vanier Community Service Centres
Ottawa
01.2015 - 03.2017
Volunteer
CSC
Ottawa
01.2014 - 03.2014
- (40 hours in high school)
Vanier Community Service Centres - Performing housekeeping tasks to keep homes clean and tidy: dusting furniture, vacuuming and cleaning floors.
Education
ACTING FOR FILM TV & THE THEATRE - Acting Program
Toronto Film School
Toronto 04.2022 -
Associate of Arts -
La Cité Collégiale
Ottawa, ON, on 09/2018 - 04.2020
Diplôme - High school diploma
Collège catholique Samuel-Genest
Ottawa, ON, on 09.2013 - 06.2016
Skills
Ability to work in a teamSense of responsibility and organizationExcellent communication and interpersonal skillsHigh degree of autonomy in the execution of tasks
Creativity, attention to detail and critical thinking skills
Creativity, attention to detail and critical thinking skills
Additional Information
- Listening to music
- Photography/ video
- Cinema
- Running
Certification
Smart serve
Timeline
ACTING FOR FILM TV & THE THEATRE - Acting Program
Toronto Film School
04.2022 -
Smart serve
01-2022
Certification from: CORE, AODA, CPR Level C, High 5
03-2021
Waitress in Restaurant
Phanmala chanprasith
11.2020 - 06.2022
Animators
Annik McArthur
02.2017 - 03.2022
Organization of Volunteer
Vanier Community Service Centres
01.2015 - 03.2017
Volunteer
CSC
01.2014 - 03.2014
Diplôme - High school diploma
Collège catholique Samuel-Genest
09.2013 - 06.2016
Associate of Arts -
La Cité Collégiale
09/2018 - 04.2020