Lenny Dembo
Ottawa,ON
Summary
Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Cowan Insurance
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Receptionist
Family Resource Center
12.2018 - Current
- Greet employees.
- Register employees according to established protocols.
- Assist employees to complete all necessary forms and documentation.
- Maintain and manage employee’s records.
- Answer incoming calls and deal with enquires.
- Transfer calls as required.
- Respond and comply to requests for information.
- Complete other clerical duties as assigned.
- Maintain stock of forms and offices supplies.
- Ensure reception area is well maintained.
- Safeguard employee’s privacy and confidentiality.
Administrative Assistant
The Ottawa Hospital
12.2017 - 06.2018
- Greet clients.
- Register clients according to established protocols.
- Maintain and manage client’s records.
- Book client’s appointments.
- Answer incoming calls and deal with enquires.
- Transfer calls as required.
- Respond and comply to requests for information.
- Complete other clerical duties as assigned.
- Maintain stock of forms and offices supplies.
- Ensure reception area is well maintained.
- Safeguard employee’s privacy and confidentiality.
Receptionist
The Ottawa Civic Hospital
06.2017 - 07.2017
- Greet employees.
- Register employees according to established protocols.
- Assist employees to complete all necessary forms and documentation.
- Maintain and manage employee’s records.
- Answer incoming calls and deal with enquires.
- Transfer calls as required.
- Respond and comply to requests for information.
- Complete other clerical duties as assigned.
- Maintain stock of forms and offices supplies.
- Ensure reception area is well maintained.
- Safeguard employee’s privacy and confidentiality.
Administrative Assistant
Ottawa Mission
09.2015 - 01.2016
- Drafting and typing letters, editing, photocopying, faxing, filing, labels and envelopes.
- Answering phones and other related administrative support duties.
- Maintaining and organizing filing system.
- Processing outgoing and incoming mail and distribute to all departments.
Receptionist
Canadian Dental Association
02.2015 - 09.2015
- Answering telephone (10 lines).
- Providing information on Memberships and Scholarships to students.
- Scanning documents.
- Processing packages through FedEx & Speedy messenger on-line.
Parliamentary Assistant
House of Commons, Business Africa
02.2014 - 05.2014
- Writing press release.
- Answering to citizen letters.
- Writing articles for the parliamentary Newsletter.
- Organizing conference.
- Drafting the MP interventions notes Show.
06.2007 - 01.2011
- Helping in the process of hiring new employees.
- Helping current employees to follow companies’ policies.
- Managing shift hours, etc.
- Preparing agendas and material.
- Summarizing notes at meetings and preparing documents for review.
Collection Agent
Collect Com Credit
01.2008 - 03.2008
- Managing queues in order to collect money owed by debtors on behalf of our clients.
Telemarketer
Sitel
06.2007 - 10.2007
- Inbound calls relating to Bell Sympatico Gexel.
Control quality Agent
03.2007 - 05.2007
- Managing and correcting agent’s orders,.
- Calling clients to make sure they had a good service and that they were satisfied.
- Making sure that we had the good information when setting their home phone line.
Gexel Telecom
01.2005 - 03.2006
- Inbound calls relating to Videotron services (Home phone, internet and cable services).
Education
High School Diploma -
Collège Jean Mermoz
Abidjan06.1997
B.A. SPEC.MAJ. CMN -
University of Ottawa
Ottawa, ON2019
Certificate in Public Relations -
La Cité collégiale
Ottawa, Ontario2011
Certificate in Prémédias -
La Cité collégiale
Ottawa, Ontario2009
d’Ivoire - law
National University of Abijan
Abijan2004
Skills
- Documentation and reporting
- Office administration
- Customer/Client relations
- Professional demeanor
- Service recommendations
- Good listening skills
- Inbound and Outbound Calling
- Administrative support
Timeline
Customer Service Representative
Cowan Insurance
07.2022 - Current
Receptionist
Family Resource Center
12.2018 - Current
Administrative Assistant
The Ottawa Hospital
12.2017 - 06.2018
Receptionist
The Ottawa Civic Hospital
06.2017 - 07.2017
Administrative Assistant
Ottawa Mission
09.2015 - 01.2016
Receptionist
Canadian Dental Association
02.2015 - 09.2015
Parliamentary Assistant
House of Commons, Business Africa
02.2014 - 05.2014
Collection Agent
Collect Com Credit
01.2008 - 03.2008
06.2007 - 01.2011
Telemarketer
Sitel
06.2007 - 10.2007
Control quality Agent
03.2007 - 05.2007
Gexel Telecom
01.2005 - 03.2006
High School Diploma -
Collège Jean Mermoz
B.A. SPEC.MAJ. CMN -
University of Ottawa
Certificate in Public Relations -
La Cité collégiale
Certificate in Prémédias -
La Cité collégiale
d’Ivoire - law
National University of Abijan
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