Lenisha Henry
TORONTO,ON
Overview
1
1
year of professional experience
Work History
Cleaning Crew Member
Molly Maid
07.2025 - 07.2026
- Cleaned residential homes using company-approved cleaning supplies and techniques.
- Organized cleaning equipment and supplies for efficient daily operations.
- Collaborated with team members to complete cleaning tasks within set time frames.
- Followed safety protocols while handling chemicals and equipment during cleaning tasks.
- Provided excellent customer service by addressing client requests and concerns promptly.
- Assisted in training new employees on cleaning procedures and company policies.
- Provided excellent customer service when interacting with customers or colleagues.
- Reduced cleaning time significantly while maintaining company quality standards.
Booking Clerk
Molly Maid
TORONTO
07.2025 - 07.2026
- Managed customer inquiries and provided accurate information promptly.
- Processed service requests using scheduling software effectively.
- Scheduled appointments for residential cleaning services efficiently.
- Maintained organized records of bookings and client interactions.
- Communicated with clients to confirm details and address changes.
- Managed daily bookings including confirming availability of requested services.
- Answered inquiries from customers via phone or email in a timely manner.
- Adhered to company policies when dealing with customer requests or issues.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
Monsignor Fraser Annex
TORONTOSkills
- Customer service
- Time management
- Team collaboration
- Appointment scheduling
- Scheduling software
- Conflict resolution
- Safety compliance
- Communication skills
Timeline
Cleaning Crew Member
Molly Maid
07.2025 - 07.2026
Booking Clerk
Molly Maid
07.2025 - 07.2026
Monsignor Fraser Annex