Lenin Parra Ortiz
New Westminster,BC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
FB Canada Express
Richmond, BC
06.2024 - 09.2024
- Labeled containers correctly for product identification purposes.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Server/Kitchen Helper
Charqui Grill & Bar
Vancouver, BC
01.2021 - 07.2021
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
Cashier
Michaels
Richmond, BC
10.2020 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Teleperformance
Monterrey, NL, Mexico
01.2020 - 04.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Associate degree in liberal arts with specialization in Modern Languages -
Douglas College
01.2023
Diploma in Hospitality Management -
Cornerstone International Community College
Vancouver, BC01.2021
French Language (B2) -
L´alliance Française
01.2020
Skills
- Adaptable
- Efficient problem solver
- Strong written and verbal communication skills
- Professional attitude
- Organized on work environment
- Punctual
- Proficient in Microsoft Word Office
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
Languages
Spanish
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Warehouse Associate
FB Canada Express
06.2024 - 09.2024
Server/Kitchen Helper
Charqui Grill & Bar
01.2021 - 07.2021
Cashier
Michaels
10.2020 - 01.2021
Customer Service Representative
Teleperformance
01.2020 - 04.2020
Associate degree in liberal arts with specialization in Modern Languages -
Douglas College
Diploma in Hospitality Management -
Cornerstone International Community College
French Language (B2) -
L´alliance Française
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