Lenin Diaz
La Puente
Summary
Quality professional with a strong background in process improvement, quality assurance, and compliance. Adept at driving team collaboration, adapting to changing needs, and delivering measurable outcomes. Known for effective problem-solving and commitment to maintaining high standards. Dependable and versatile, ensuring quality and efficiency in all tasks. Bilingual with a knack for quality assurance and efficient cross-functional collaboration, I consistently drive improvements and operational excellence.
Overview
12
12
years of professional experience
Work History
Quality Specialist
Secure Transportation
01.2023 - Current
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
- Reported problems and concerns to management.
Partnership Development Manager
Secure Transportation
03.2017 - 01.2023
- Implemented account diagnostics, relationship analysis, and engagement execution.
- Led team to meet 90% of performance goals.
- Joined business development meetings and supported market outreach plans to improve business development.
- Led a team of 7 to cultivate relationships with internal groups and current and potential partner organizations.
- Facilitated strategy development and planned with cross-functional teams.
- Enforced use of required processes and tools for partnership management.
- Assessed QA outcomes and created action plans for improving results.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Expanded the company''s network through targeted outreach efforts to relevant organizations and individuals.
- Conducted regular partner reviews, providing constructive feedback and suggestions for ongoing success.
- Enhanced partner retention by consistently delivering exceptional support, communication, and problem-solving solutions.
Dispatch Manager
Secure Transportation
01.2015 - 03.2018
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Helped Launch multiple offices in Florida, Michigan, Illinois, New Mexico, Ohio
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
Dispatcher
Secure Transportation
01.2014 - 01.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Driver
Secure Transportation
09.2012 - 01.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Transported members on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during transportation to uphold company reputation.
Education
LVN - Licensed Vocational Nursing
American Career College
CA05-2012
High School Diploma -
Bell Gardens High School
Bell Gardens CA06-2007
Skills
- Customer satisfaction
- Documentation control
- Data entry
- Product inspection
- Quality assurance
- Problem-solving skills
- Bilingual
Languages
Spanish
Professional Working
Timeline
Quality Specialist
Secure Transportation
01.2023 - Current
Partnership Development Manager
Secure Transportation
03.2017 - 01.2023
Dispatch Manager
Secure Transportation
01.2015 - 03.2018
Dispatcher
Secure Transportation
01.2014 - 01.2015
Driver
Secure Transportation
09.2012 - 01.2014
LVN - Licensed Vocational Nursing
American Career College
High School Diploma -
Bell Gardens High School