Leni estipular
edmonton Alberta
Summary
Dynamic and customer service-focused professional with extensive experience at Alberta Health Services. Proven expertise in supply inventory management and laundry operations, consistently enhancing guest satisfaction through meticulous cleaning techniques and effective communication. Recognized for training new staff and improving team efficiency, ensuring high standards of cleanliness and professionalism in all areas.
Experienced hospitality professional prepared for this role. Strong background in maintaining cleanliness, ensuring guest satisfaction, and upholding high standards. Known for team collaboration, flexibility, and reliability. Skilled in time management, attention to detail, and effective communication.
Experienced with maintaining high standards of cleanliness and safety. Utilizes effective cleaning techniques to ensure spotless environment. Knowledge of proper sanitation practices and attention to detail.
Housekeeping professional, prepared for maintaining cleanliness and ensuring guest satisfaction. Expertise in handling diverse cleaning tasks and attention to detail. Known for effective team collaboration and adaptability to changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
Alberta Health Services
09.2022 - Current
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Kept building entryway glass clean and polished for professional presentation.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
Night Staff, Housekeeping
Garneu Hall
01.2023 - 04.2024
- Performed routine administrative tasks accurately, maintaining well-organized records for seamless handover to day staff.
- Upheld company standards of cleanliness throughout all public areas and guest rooms during nighttime hours.
- Ensured timely completion of daily reports, contributing to accurate record-keeping and informed decisionmaking.
- Managed overnight tasks efficiently, ensuring a smooth transition for day staff and maintaining an organized workspace.
- Improved team communication by implementing clear shift handover procedures and sharing relevant information.
Housekeeping Team Lead
Christenson Community, Devonshire Village
07.2018 - 09.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of [Number] housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Evaluated employee performance and developed improvement plans.
Cashier
Husky Gas Station
04.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Supervisor
Pizza Hut
03.2017 - 01.2018
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Cashier
7/11 Store
04.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
No Frills
04.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Motel Front Desk Clerk
Welcome Inn
01.2013 - 01.2015
- Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
- Assisted guests in finding local attractions and services, providing personalized recommendations based on individual preferences.
- Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
- Managed the front desk schedule to ensure proper coverage at all times, preventing gaps in service availability for guests.
- Promoted a positive atmosphere by engaging in friendly interactions with guests upon arrival and throughout their stay.
- Managed inventory of supplies at the front desk, ordering new items when necessary to keep operations running smoothly.
- Provided support for other departments within the motel as needed, including laundry services and maintenance duties when necessary.
- Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
Education
Health Care Aide - Health Education
MTG College
Edmonton, AB09-2020
Associate of Science - Computer
Union Christian College
San Ferdnando City, La Union, Philippines03-2000
Skills
- Supply inventory management
- Laundry expertise
- Customer service-focused
- Dusting surfaces
- Guest relations
- Interior and exterior cleaning
- Stain removal
- Vacuuming and sweeping
- Cleaning techniques
- Window cleaning
Languages
English
Certification
2025-2026 - First aid & CPR Training
2023- WHMIS Certificate
Timeline
Night Staff, Housekeeping
Garneu Hall
01.2023 - 04.2024
Housekeeping Attendant
Alberta Health Services
09.2022 - Current
Housekeeping Team Lead
Christenson Community, Devonshire Village
07.2018 - 09.2022
Assistant Supervisor
Pizza Hut
03.2017 - 01.2018
Cashier
Husky Gas Station
04.2016 - 03.2018
Cashier
7/11 Store
04.2015 - 05.2016
Cashier
No Frills
04.2015 - 03.2016
Motel Front Desk Clerk
Welcome Inn
01.2013 - 01.2015
Health Care Aide - Health Education
MTG College
Associate of Science - Computer
Union Christian College
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