Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lenen Geron

Lenen Geron

Supervisor
Victoria,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and drives success by best practice strategies.

Overview

10
10
years of professional experience

Work History

Supervisor - Rental & Admin Department

National Car Rental - Victoria Intl. Airport
07.2016 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Assistant Manager

McDonalds Restaurant
10.2013 - 06.2016
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Science - Business Administration

Manuel S. Enverga University
Lucena, Philippines
03.2000

Skills

  • Customer Service
  • Staff Management
  • Business Administration
  • Problem Solving
  • Time Management

Timeline

Supervisor - Rental & Admin Department

National Car Rental - Victoria Intl. Airport
07.2016 - Current

Assistant Manager

McDonalds Restaurant
10.2013 - 06.2016

Bachelor of Science - Business Administration

Manuel S. Enverga University
Lenen GeronSupervisor