Lene (lena) Vrieling
Rancho Santa Margarita
Summary
Accomplished supervisor with a strong background in team leadership. Proven ability to enhance productivity through process improvements and staff training. Skilled in recordkeeping and adept at managing customer relations, ensuring a high standard of service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Supervisor
Healing Hearts Emergency Hospital
Laguna Hills
08.2022 - Current
- Supervised daily operations and workflow in a fast-paced environment.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Trained new staff on company policies and best practices.
- Resolved customer inquiries and complaints with effective communication strategies.
- Implemented safety protocols, enhancing workplace security and compliance.
- Collaborated with management to streamline processes, increasing operational efficiency.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Veterinary Technician
Animal Urgent Care of 0.C
Mission Viejo
11.2019 - 11.2022
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Monitored vital signs and recovery progress of post-operative animals, ensuring timely interventions.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Prepared animals for surgeries, including sedation and IV placement.
- Coordinated with staff to optimize workflow in fast-paced environment, enhancing patient care.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Operated anesthesia, oxygen and monitoring equipment.
- Provided emotional support to owners during pet illness or loss.
Veterinary Technician
Veterinary Medical And Surgical Group-Oc
San Juan Capistrano
10.2014 - 04.2019
- Handled a multi-line telephone system, triaged calls, placed IV catheters, performed phlebotomy, restrained animals, obtained vitals, placed urinary catheters, conducted blood transfusions, and managed pic lines, while effectively and professionally communicating with clients, co-workers, supervisors, and DVMs.
Customer Service Representative
Discount Dance Supply
Yorba Linda
09.2010 - 06.2014
- Managed communication through phone, email, and live chat platforms to ensure timely and accurate resolutions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with product selection, ordering, billing, returns, and exchanges, enhancing overall customer satisfaction.
- Identified and recommended upselling opportunities based on customer needs, contributing to increased sales.
Education
High School Diploma -
La Entrada High School
Yorba Linda, CA06.2003
Skills
- Team leadership
- Performance management
- Goal setting
- Customer consulting
- Appointment scheduling
- Shift scheduling
- Recordkeeping strengths
- Spreadsheets
- Microsoft Office
- Computer proficiency
- Attention to detail
- Effective communication
- Professional telephone demeanor
- Typing proficiency
Timeline
Supervisor
Healing Hearts Emergency Hospital
08.2022 - Current
Veterinary Technician
Animal Urgent Care of 0.C
11.2019 - 11.2022
Veterinary Technician
Veterinary Medical And Surgical Group-Oc
10.2014 - 04.2019
Customer Service Representative
Discount Dance Supply
09.2010 - 06.2014
High School Diploma -
La Entrada High School