Lene-Eyleen Schulz
Raben Steinfeld ,Mecklenburg-Vorpommern, Germany
Summary
Resume Summary
Hardworking and reliable backaker with experience in customer service and manual labor roles, including waitress, cashier and cleaner positions. Adept at managing fast-paced environments, ensuring customer satisfaction, and maintaining cleanliness and efficiency. Known for strong organizational skills, attention to detail, and a commitment to teamwork. Dedicated to providing high-quality service and creating a positive experience for both customers and colleagues.
Overview
3
3
years of professional experience
Work History
Waitress
Gundel’s Café
08.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Gas Station Attendant
Aral Tankstelle
06.2024 - 10.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
Cleaner
Planet IS GmbH
04.2023 - 07.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Cashier
Netto GmbH
02.2022 - 04.2023
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Abitur -
Gymnasium Am Sonnenberg
Crivitz, Mecklenburg-Vorpommern 07.2024
Skills
- Customer service
- Greeting guests
- Team collaboration
- Decision-making
- Memory retention
- Patience and empathy
- Laundry and clothing care
- Childcare experience
Languages
German
Native or Bilingual
English
Professional Working
Hobbies:
• cooking
• baking
• going to the gym
• do something with my animals (cat and bunnies)
• horse riding
Timeline
Waitress
Gundel’s Café
08.2024 - 10.2024
Gas Station Attendant
Aral Tankstelle
06.2024 - 10.2024
Cleaner
Planet IS GmbH
04.2023 - 07.2023
Cashier
Netto GmbH
02.2022 - 04.2023
Abitur -
Gymnasium Am Sonnenberg
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