Lendsy Hernandez Lozano
Delta,Canada
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ardene
07.2021 - 07.2022
- Assisting in merchandise displays and store cleanliness
- Staying up to date on the most current sales and promotions
- Replenishing merchandise, monitoring floor stock and processing shipments
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
Sales Associate
Save On Foods
07.2020 - 06.2021
- Processed 50 + transactions per shift as lead cashier
- Delivered high-quality customer service, maintaining composure during peak hours
- Assisted in stocking inventory and handling deli services
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
Customer Service Representative
Spice Art Indian Cuisine
09.2019 - 01.2020
- Provided efficient and informative customer service that included greeting, escorting, and providing menus to customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences
- Responded to customer requests for products, services, and company information
- Increased customer satisfaction by addressing and resolving complex issues effectively
Education
Certificate of Technical Studies - Interior Design
British Columbia Institute of Technology
Burnaby, BC09.2027
High School Diploma - undefined
North Delta Secondary School
Delta, BC01.2020
Skills
- Bilingual (English and Spanish)
- Customer assistance
- Microsoft Office (Word, Excel, Power Point)
- Relationship building
- Teamwork and collaboration
- Outgoing personality
- Time management
- Verbal communication
- Written communication
- Listening skills
- Flexible schedule
- Goal oriented
- Exceptional customer service
Languages
Spanish
English
Community Service
North Delta Secondary
06/01/19
- Assisted elementary school students with reading, writing, and math activities in classroom and after-school settings
- Led small groups activities to promote social skills, teamwork, and creative learning
- Supported teachers in managing classroom activities and maintaining a positive learning environment
Timeline
Sales Associate
Ardene
07.2021 - 07.2022
Sales Associate
Save On Foods
07.2020 - 06.2021
Customer Service Representative
Spice Art Indian Cuisine
09.2019 - 01.2020
Certificate of Technical Studies - Interior Design
British Columbia Institute of Technology
High School Diploma - undefined
North Delta Secondary School
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