LENDSY HERNANDEZ LOZANO
Delta,Canada
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
5
5
years of professional experience
Work History
Sales Associate
Save On Foods
07.2023 - Current
- Processed 50 + transactions per shift as lead cashier.
- Delivered high-quality customer service, maintaining composure during peak hours.
- Assisted in stocking inventory and handling deli services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Ardene
07.2021 - 07.2022
- Assisting in merchandise displays and store cleanliness
- Staying up to date on the most current sales and promotions
- Replenishing merchandise, monitoring floor stock and processing shipments
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
Spice Art Indian Cuisine
09.2019 - 01.2020
- Provided efficient and informative customer service that included greeting, escorting, and providing menus to customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Responded to customer requests for products, services, and company information.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certificate of Technical Studies - Interior Design
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
Burnaby, BC09-2027
HIGH SCHOOL DIPLOMA - Diploma
NORTH DELTA SECONDARY SCHOOL
Delta, BC01.2020
Skills
- Bilingual (English and Spanish)
- Able to assist diverse customers efficiently
- Proficient in Microsoft Office (Word, Excel, Power Point) used for reports & presentations
- Floor associate
- Relationship building
- Teamwork and collaboration
- Outgoing personality
- Time management
- Verbal/written communication
- Listening skills
- Flexible schedule
- Goal oriented
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Save On Foods
07.2023 - Current
Sales Associate
Ardene
07.2021 - 07.2022
Customer Service Representative
Spice Art Indian Cuisine
09.2019 - 01.2020
Certificate of Technical Studies - Interior Design
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
HIGH SCHOOL DIPLOMA - Diploma
NORTH DELTA SECONDARY SCHOOL
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