Lenaya Abrams
Port Coquitlam,Canada
Summary
Seeking a position in a highly-regarded organization, where I can enhance my skills and knowledge in varied customer service aspects. Wish to learn and build good relationships with clients and customers and prove to be an asset to the organization.
Overview
12
12
years of professional experience
Work History
Job Share Mail Clerk
British Columbia Housing Management Commission (BC Housing)
01.2019 - 08.2024
- Sorting and distributing incoming and outgoing mail to several departments within the Commission
- Reception relief, meeting and greeting clientele, managed a busy switchboard, and general office duties.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Server
The Golden Parrot
01.2020 - 03.2021
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders and manage bills
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist
Key West Ford
01.2013 - 01.2018
- Answered large volumes of incoming calls, assisted in resolving customer issues, scheduled appointments for service and sales
- Ordered supplies using purchase order system, inventoried and restocked supplies as required
- Correspondence via email, telephone and direct post with clientele
- Provided clerical support to company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Estheticians License -
Vancouver Career College
Vancouver, BC05.2011
Skills
Problem-solving skills
Customer Service
Team Collaboration
Excellent Communication
Organizational Skills
Self Motivation
Record-keeping
Written Communication
Document Scanning
Shipping processes
References
Available upon request
Timeline
Server
The Golden Parrot
01.2020 - 03.2021
Job Share Mail Clerk
British Columbia Housing Management Commission (BC Housing)
01.2019 - 08.2024
Receptionist
Key West Ford
01.2013 - 01.2018
Estheticians License -
Vancouver Career College
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