Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lena Soutar

Surrey,BC

Summary

Results driven, multi-passionate leader with eight years of experience in fast-paced, high-volume restaurant, bar and night life environments. Demonstrates capabilities of managing beverage budgets, orders, inventory, and expenditures to ensure optimal outcomes. Expertise in customer satisfaction, organizing team culture, operational efficiency, and creating a lively, welcoming, fun atmosphere.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bar Manager, Service Leader, Bartender, Server

Tap and Barrel
South Surrey , BC
05.2022 - 07.2024
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Co-developed the beer tap list from the local breweries and trained the management and service team on selling points.
  • Govern purchasing and inventory management operations, ensuring optimal stock levels in line with projected demand. Followed by inputting invoices, and later, balancing purchases with sales.
  • Developed and managed the bartending team's schedules, ensuring coverage for high-volume times.
  • Trained the bar team on the extensive cocktail list, and followed up to ensure they are following proper recipe specifications and protocols.

Service Leader, Bartender, Server

Joseph Richards Group
White Rock, British Columbia
02.2019 - 05.2022
  • Created a vibe appropriate for the atmosphere, dependent on the clientele that enters the pub, to fully enjoy their time present.
  • Oversaw day-to-day operations ensuring all tasks were completed according to schedule.
  • Lead my team in a fun, driven environment from early morning brunch to late nights with the DJ.
  • Made precise cuts to servers during shift transitions, according to the daily labor and sales.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Education

High School Diploma -

Terry Fox Secondary School
Port Coquitlam, BC

Skills

  • Restaurant Management
  • Revenue Forecasting
  • Responsible Alcohol Service
  • Inventory Management
  • Team Leadership
  • Customer Relations
  • Budget Development
  • Proficient in mixology

Certification

  • Serving It Right Certified
  • First Aid - Level C- Certified
  • Ayurvedic Head Massage Certified
  • Reiki Practitioner Certified

Timeline

Bar Manager, Service Leader, Bartender, Server

Tap and Barrel
05.2022 - 07.2024

Service Leader, Bartender, Server

Joseph Richards Group
02.2019 - 05.2022

High School Diploma -

Terry Fox Secondary School

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Lena Soutar