Lena Russell
Regina ,SK
Summary
Dynamic salon manager and stylist at Ultracuts Professional Haircare Centres, skilled in team leadership and client consultation. Successfully implemented an inventory management system, reducing waste and enhancing efficiency. Cultivated strong client relationships, resulting in increased referrals, while mentoring junior stylists to elevate service quality and creativity in styling.
Overview
25
25
years of professional experience
Work History
Manager/Stylist
Ultracuts Professional Haircare Centres
2364 9th Avenue N
05.2000 - 03.2025
- Trained junior stylists in advanced techniques, raising overall skill level within the salon.
- Implemented new inventory management system for salon products, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations for stylists, providing constructive feedback to drive continuous improvement.
- Collaborated with other professionals for fashion shows and photoshoots, showcasing versatility and creativity in styling.
- Implemented safety protocols for chemical treatments, ensuring compliance with regulations and a safe environment for both staff and clients.
- Coordinated with vendors for timely delivery of supplies while negotiating favorable pricing agreements for the salon.
- Reduced client complaints by addressing concerns promptly and implementing solutions to prevent recurrence in the future.
- Oversaw salon operations during the absence of the owner or manager, ensuring smooth functioning at all times.
- Mentored new hires, fostering a supportive work environment that encouraged professional growth.
- Established effective communication channels between staff members, promoting a positive work culture and enhanced teamwork abilities.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved customer experience.
- Developed strong client relationships through exceptional service, leading to a loyal clientele base and increased referrals.
- Managed a team of stylists, leading to increased efficiency and improved service quality.
- Contributed to marketing efforts by creating visually appealing social media content featuring recent styling work.
- Spearheaded staff training sessions focused on product knowledge, improving upselling capabilities within the team.
Education
Cosmetology - Cosmetology
Richards Beauty College
Regina, SK06.1998
GED - Grade 12
Siast
Regina Beach, SK04.1995
Skills
- Client consultation
- Exceptional communication
- Salon marketing
- Team management
- Strong leadership
- Quick learner
- Advanced communication skills
- Team leadership
- Highly motivated self-starter
- Strong leader
- Relationship building and management
- Customer consultation
- Staff management
- Schedule management
- Business management
- Customer education
Languages
English
Full Professional
Additional Information
References upon request
Timeline
Manager/Stylist
Ultracuts Professional Haircare Centres
05.2000 - 03.2025
Cosmetology - Cosmetology
Richards Beauty College
GED - Grade 12
Siast