Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lena Ragoonanan

North York,Ontario

Summary

Accomplished Personal Support Worker with a proven track record at Bayshore Healthcare, adept in providing exceptional patient care and emotional support. Leveraged skills in medication organization and compassionate care to enhance client wellness and dignity. Mentored new staff, showcasing strong leadership and relationship-building abilities. Achieved significant improvements in patient quality of life through dedicated service and clinical documentation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Support Worker

𝑩𝒂𝒚𝒔𝒉𝒐𝒓𝒆/ Chartwells Retirement Home
10.2023 - Current
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Personal Support Worker

𝑩𝒂𝒚𝒔𝒉𝒐𝒓𝒆 Healthcare
04.2022 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Trained and coordinated work of new support workers.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Assistant Team Lead

Estée Lauder
09.2012 - 09.2020
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Managed team workload to reach targets for specific tasks.
  • Managed team workload to reach production targets.
  • Covered shift shortages for Type shifts to keep production schedule on time.
  • Supervised Number co-workers.

Customer Service Representative

Lancôme
10.2017 - 10.2018
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Certificate - Wound Care For Paraprofessionals

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON
08.2024

Certificate - English

Centennial College of Applied Arts And Technology
Scarborough, ON
01.2024

Certificate - Personal Support Worker

Canadian Business College
10.2021

Skills

  • Medication organization
  • Social support
  • Privacy and confidentiality
  • Disability Support
  • Compassionate Care
  • Clinical Documentation
  • Recreational Activities
  • Emotional Support
  • Mobility Assistance
  • Meal Preparation
  • Patient Care
  • Dementia Care
  • Personal Hygiene Assistance
  • Palliative Care
  • Client Relationship Management
  • Cultural Sensitivity
  • ADL Assistance
  • Incident Reporting
  • Progress Documentation
  • Behavioral Management
  • Patient Companionship
  • Documentation
  • Basic Housekeeping
  • Direct Patient Care
  • End of life care
  • Verbal and written communication skills
  • Flexible Schedule
  • Housekeeping
  • Multitasking and Organization
  • Elderly Care
  • PPE Usage
  • First aid and safety
  • Hoyer Lifting Equipment
  • Indirect Patient Care
  • Compassionate communication
  • Language Fluency
  • Flexible schedule and availability
  • Time Management
  • Dependable and Responsible
  • Respectful and Compassionate
  • Relationship Building
  • Daily living assistance
  • Nutrition knowledge
  • Physical therapy support
  • Supportive Companionship

Languages

English
Full Professional

Certification

NACC Certified Personal Support Worker Certificate.

Timeline

Personal Support Worker

𝑩𝒂𝒚𝒔𝒉𝒐𝒓𝒆/ Chartwells Retirement Home
10.2023 - Current

Personal Support Worker

𝑩𝒂𝒚𝒔𝒉𝒐𝒓𝒆 Healthcare
04.2022 - Current

Customer Service Representative

Lancôme
10.2017 - 10.2018

Assistant Team Lead

Estée Lauder
09.2012 - 09.2020

Certificate - Wound Care For Paraprofessionals

Sault College of Applied Arts And Technology

Certificate - English

Centennial College of Applied Arts And Technology

Certificate - Personal Support Worker

Canadian Business College

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