Lena Petrosyan
Pincourt,QC
Summary
Dynamic professional with a proven track record at Hyundai Gabriel D.d.o, excelling in customer relationship and sales support. Leveraged Salesforce proficiency and exceptional teamwork to enhance customer retention and exceed sales targets. Known for innovative sales strategy development and adept problem-solving, consistently achieving high customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Inside Sales Support Specialist
ABB
11.2019 - Current
- Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
- Ensured compliance with company policies throughout the entire sales process from lead generation to fulfillment.
- Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
- Developed custom solutions for clients based on their specific needs, driving long-term loyalty.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of [Product or Service] product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched product's technical specifications and accurately communicated information.
Service Advisor
Hyundai Gabriel D.d.o
06.2016 - 11.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Customer Relationship Officer
Hyundai Gabriel D.d.o
04.2010 - 06.2016
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Made customers aware of current and new programs and services.
- Logged call information and solutions provided into internal database.
Education
High School Diploma -
École Secondaire Mont-Royal
Mont-Royal, QC06.2007
Skills
- Salesforce proficiency
- Email Etiquette
- Technical aptitude
- Cross-selling strategies
- Complaint resolution
- Sales strategy development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Decision-Making
- Team building
Languages
English
Full Professional
French
Full Professional
Timeline
Inside Sales Support Specialist
ABB
11.2019 - Current
Service Advisor
Hyundai Gabriel D.d.o
06.2016 - 11.2019
Customer Relationship Officer
Hyundai Gabriel D.d.o
04.2010 - 06.2016
High School Diploma -
École Secondaire Mont-Royal
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