Lena Mokdad
Eastvale
Summary
Proficient Police Service Representative experienced in coordinating emergency responses and managing high-pressure situations. Expertise in database maintenance and critical thinking has resulted in improved team performance and public safety outcomes.
A Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving customer satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
19
19
years of professional experience
Work History
Police Service Representative III
City of Los Angeles
Los Angeles, CA
06.2011 - Current
- Coordinated emergency response efforts through effective communication with law enforcement and emergency services.
- Managed multiple high-pressure calls simultaneously, ensuring accurate information relay to first responders.
- Monitored radio traffic and responded promptly to incidents, prioritizing public safety and resource allocation.
- Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Implemented training programs for new dispatchers, enhancing team performance and operational efficiency.
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Earned recognition for consistently meeting or exceeding performance metrics regarding call handling, response times, and overall customer satisfaction.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
Bartender
California Pizza Kitchen
Manhattan Beach, CA
08.2015 - 03.2019
- Crafted innovative cocktails and beverages to enhance guest satisfaction.
- Provided exceptional customer service by engaging guests and resolving concerns promptly.
- Trained new bartenders on company protocols, beverage preparation, and customer service skills.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with kitchen staff to synchronize food service and drink orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Lazy Dog Restaurant
Torrance, CA
09.2007 - 05.2011
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed.
- Coordinated with kitchen staff to streamline food preparation and ensure timely delivery.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Built relationships with frequent guests to foster loyalty and encourage repeat visits. with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Executed cash transactions accurately, ensuring minimal discrepancies in daily reports.
Education
High School Diploma -
City of Angels
Carson, CASkills
- Customer service
- Client assistance
- Customer relations
- Conflict resolution
- Active listening
- Critical thinking
- Organization
- Record management
- Data entry
Timeline
Bartender
California Pizza Kitchen
08.2015 - 03.2019
Police Service Representative III
City of Los Angeles
06.2011 - Current
Server
Lazy Dog Restaurant
09.2007 - 05.2011
High School Diploma -
City of Angels