Lena Masoumi
Cupertino
Summary
Healthcare professional with proven track record in patient care and support. Consistently contributes to team success and patient satisfaction by maintaining high standards and adapting to dynamic situations. Known for excellent bedside manner and ability to manage multiple tasks efficiently.
Experienced with delivering comprehensive patient care and support. Utilizes excellent interpersonal skills to enhance patient comfort and satisfaction. Knowledge of assisting healthcare providers with medical procedures and patient monitoring.
Passionate nursing student with a personal connection to the field and passion for healthcare, especially in an emergency setting
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Assistant - Perioperative Care Dept.
University of California, San Francisco
02.2026 - Current
- Assisted nursing staff with daily patient care tasks, fostering a supportive environment.
- Monitored patient vital signs and reported changes to healthcare team promptly.
- Supported patients with mobility and personal hygiene, enhancing comfort and dignity.
- Maintained cleanliness of patient areas, adhering to infection control protocols consistently.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients to pre-op and out of pacu
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Cared for combative, confused, or restrained patients
- Transported food trays and aided with feeding.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Took vital signs and performed 12-lead EKGs
- Transported specimen to labs
- Picked up medication from the pharmacy
Certified Nursing Assistant
Children's Health of California
03.2025 - 02.2026
- Provide essential patient care and support within a collaborative nursing team.
• Work closely with nursing staff to ensure patient safety and comfort.
• Engage with pediatric patients to foster socialization and emotional well-being.
• Subacute setting, majority of patients have tracheostomies, ventilators, and g-tubes - Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Assist in code blue by performing CPR
- Care of fully dependant patients
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Barista Trainer
Starbucks
07.2023 - 03.2025
- Led training sessions for new baristas, enhancing product knowledge and customer service skills.
- Mentored team members in advanced coffee brewing techniques to improve overall beverage quality.
- Assessed trainee performance, providing constructive feedback to ensure skill development.
- Implemented standardized procedures to maintain consistency in drink preparation and presentation.
- Collaborated with store management to identify training needs and optimize workflow efficiency.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Service and Engagement Team Member
Target
07.2021 - 05.2022
- Supported daily operations by restocking merchandise and ensuring product availability.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Trained new team members on operational procedures and customer service standards.
- Operated cash registers, processed transactions accurately, and balanced cash drawers at shift end.
- Learned all required tasks quickly to maximize performance.
- Handled order pickup and guest services areas
- Assisted supervisor by covering floor management during supervisor breaks
Education
Associate of Arts - General Studies; Health Science
Evergreen Valley College
San Jose, CA12-2025
High School Diploma -
Homestead High School
Sunnyvale, CA06-2023
Associate of Science - Nursing
Evergreen Valley College
San Jose, CA05-2028
Bachelor of Science - Nursing
San Jose State University
San Jose, CA05-2029
Skills
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Vital signs monitoring
- Catheter care
- Basic life support
- Documentation
- Patient monitoring
- Personal hygiene assistance
- Feeding assistance
- Safety protocols
- Seizure precautions
- Specimen collection
Accomplishments
Academic excellence award- evergreen valley college
Dean's list- evergreen valley college
Honor society- homestead high school
Certification
- CNA - Certified Nursing Assistant
- CPT I- Certified Phlebotomy Technician I
- BLS
- PALS
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Patient Care Assistant - Perioperative Care Dept.
University of California, San Francisco
02.2026 - Current
Certified Nursing Assistant
Children's Health of California
03.2025 - 02.2026
Barista Trainer
Starbucks
07.2023 - 03.2025
Service and Engagement Team Member
Target
07.2021 - 05.2022
Associate of Arts - General Studies; Health Science
Evergreen Valley College
High School Diploma -
Homestead High School
Associate of Science - Nursing
Evergreen Valley College
Bachelor of Science - Nursing
San Jose State University