Lena Malakzai
Pleasanton
Summary
Dedicated professional with strong experience in customer service, retail operations, and administrative support. Skilled at managing client relations, organizing business operations, and supporting team environments. Currently pursuing a degree in Business Administration/Marketing at San José State University. Proven ability to adapt in fast-paced settings while maintaining attention to detail and professionalism.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Paul's Auto Body
San Jose
06.2025 - 08.2025
- Scheduled calls and appointments, ensuring smooth workflow and client satisfaction.
- Assisted customers with service needs and maintained organized records.
- Managed paperwork, filing, and administrative systems.
Key Holder
Lovisa
Pleasanton
03.2024 - 07.2025
- Opened and closed store operations, including daily banking and paperwork.
- Delivered personalized customer service while driving sales performance.
- Supported store management with staff training, merchandising, and operations.
Behavior Technician
Therapeutic Pathways
Dublin
12.2021 - 04.2022
- Supported children with special needs through structured social, emotional, and learning programs.
- Worked closely with staff to monitor progress and implement goals.
- Created a safe and encouraging environment for child development.
Brand Associate
Athleta (Gap Inc.)
Livermore
08.2020 - 05.2021
- Delivered outstanding customer service with a strong 'customer-first' approach.
- Assisted with achieving sales goals and supporting team performance.
- Adapted quickly to a high-volume retail environment.
Administrative Assistant
Pristine Auto Body
Hayward
11.2019 - 02.2020
- Managed front desk, scheduled appointments, and answered customer calls.
- Maintained professional reception and assisted with office paperwork.
- Ensured organized and efficient administrative operations.
Volunteer
School of Imagination
Dublin
12.2018 - 12.2019
- Assisted children with disabilities in recreational and educational activities.
- Supported families by providing resources during center visits.
- Maintained safe, clean, and welcoming spaces for children and parents.
Education
B.S. - Business Administration, Marketing
San José State University
San Jose, CA05-2026
High School Diploma - Honor Roll, Middle College
Foothill High School
Pleasanton, CA05.2021
Some College (No Degree) - Business Administration and Management
Las Positas College
Las PositasSkills
- Customer service and hospitality
- Cash handling and banking
- Administrative support and scheduling
- Retail operations and sales
- Communication skills
- Client relations and organization
- Time management and team collaboration
Timeline
Administrative Assistant
Paul's Auto Body
06.2025 - 08.2025
Key Holder
Lovisa
03.2024 - 07.2025
Behavior Technician
Therapeutic Pathways
12.2021 - 04.2022
Brand Associate
Athleta (Gap Inc.)
08.2020 - 05.2021
Administrative Assistant
Pristine Auto Body
11.2019 - 02.2020
Volunteer
School of Imagination
12.2018 - 12.2019
B.S. - Business Administration, Marketing
San José State University
High School Diploma - Honor Roll, Middle College
Foothill High School
Some College (No Degree) - Business Administration and Management
Las Positas College
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