Lena Hook
Bakersfield
Summary
Enthusiastic and motivated GSA with a solid background in guest sales and customer service. Delivered consistent sales growth and fostered positive client relationships. Demonstrated strong communication and problem-solving skills, ensuring client satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Guest Sales Associate
European Wax Center
01.2025 - Current
- Identified opportunities for upselling products, maximizing transaction value per sale.
- Developed rapport with regular customers, resulting in repeat business and increased brand loyalty.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Shift Leader
Baskin Robins
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Social Media Marketing Intern
LodusLab
08.2018 - 06.2023
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Helped clients develop website portals and social media pages to promote businesses.
- Designed paid client ads for use on diverse social media platforms.
- Moderated social media accounts for constructive, brand-appropriate communications.
Education
No Degree - Digital Marketing
Los Angeles City College
Los Angeles, CA06-2027
High School Diploma -
Quartz Hill High School
Lancaster, CA06-2020
Skills
- Organization
- Upselling
- Brand awareness
- Merchandising
- Customer service
Goal oriented
- Appointment scheduling
- Inventory control
- POS system operation
- Flexible hours
- Team leadership
Languages
English
Native or Bilingual
ASL
Limited Working
Spanish
Limited Working
Timeline
Guest Sales Associate
European Wax Center
01.2025 - Current
Shift Leader
Baskin Robins
07.2022 - Current
Social Media Marketing Intern
LodusLab
08.2018 - 06.2023
No Degree - Digital Marketing
Los Angeles City College
High School Diploma -
Quartz Hill High School
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