Lena caine
Calgary
Summary
Dedicated professional with strong organization and time management skills. Experienced in data entry and customer service, adept at implementing efficient processes to enhance patient flow and satisfaction.
Overview
16
16
years of professional experience
Work History
Receptionist
Alberta Health Services
03.2006 - 03.2018
- Trained new reception staff on protocols and procedures to uphold operational standards.
- Implemented streamlined check-in processes, improving patient flow during peak hours.
- Resolved patient inquiries and concerns promptly, fostering positive experiences within the clinic.
- Monitored inventory of office supplies, ensuring availability for uninterrupted daily operations.
Gas Station Attendant
Safeway
08.2009 - 01.2014
- Provided exceptional customer service, assisting customers with fuel purchases and store inquiries.
- Maintained cleanliness and organization of fuel pumps and convenience store areas.
- Operated cash register, processing transactions accurately and efficiently.
- Monitored inventory levels, ensuring timely restocking of merchandise to meet customer demands.
Sales Associate
Walmart
03.2005 - 01.2014
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with store standards.
- Collaborated with team members to streamline inventory management processes.
- Trained new associates on sales techniques and customer service best practices.
Receptionist
Efw Radiology Calgary
08.2002 - 03.2006
- Managed patient scheduling, enhancing appointment efficiency and reducing wait times.
- Coordinated communication between patients and medical staff, ensuring seamless service delivery.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Assisted in processing insurance claims, facilitating timely reimbursements for services rendered.
Education
GED -
Riverside Park Technology Center
Québec, QC08-2000
GED -
Riverside Park Technology Center
Québec, QC08-1999
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Languages
English
Timeline
Gas Station Attendant
Safeway
08.2009 - 01.2014
Receptionist
Alberta Health Services
03.2006 - 03.2018
Sales Associate
Walmart
03.2005 - 01.2014
Receptionist
Efw Radiology Calgary
08.2002 - 03.2006
GED -
Riverside Park Technology Center
GED -
Riverside Park Technology Center