Lelli Melkie
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Youth and Family Counsellor
Woodshomes
Calgary, Alberta
01.2024 - Current
- Facilitated family therapy sessions, fostering communication and understanding to resolve emotional and relational challenges.
- Developed personalized treatment plans addressing unique family needs and dynamics, enhancing overall family well-being.
- Conducted assessments to identify family strengths and areas for improvement, guiding effective intervention strategies.
- Collaborated with multidisciplinary teams to create holistic support strategies.
- Provided crisis intervention services during emergencies or acute family conflicts.
- Maintained accurate documentation of therapy sessions and client progress notes.
- Formulated and implemented individualized family treatment plans designed to strengthen intact families, reunite divided families and support personal growth.
Customer Service Representative
Hudson group
Calgary, AB
03.2020 - 05.2024
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints promptly and effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain store operations smoothly.
Student care specialist
4seasons transportation
Calgary, Alberta
04.2023 - 11.2023
- Coordinated logistics to enhance transportation operations for diverse clients.
- Managed scheduling and routing to ensure timely delivery of goods.
- Collaborated with team members to efficiently resolve customer service inquiries.
- Assisted in training new staff on operational procedures and safety protocols.
- Supported compliance efforts by maintaining accurate records and documentation.
- Maintained positive working relationship with fellow staff and management.
- Communicated effectively with clients to understand their needs and preferences.
- Trained new staff on best practices for client care and service delivery.
- Participated in regular case reviews with other clinicians to discuss best practices for working with clients.
Education
Bachelor of Arts - Psychology
Ambrose University
Calgary, Alberta 09.2021 - 05.2024
Skills
- Family therapy
- Treatment planning
- Crisis intervention
- Client assessment
- Documentation practices
- Case management
- Mental health awareness
- Therapeutic intervention
- Attention to detail
- Customer service
Timeline
Youth and Family Counsellor
Woodshomes
01.2024 - Current
Student care specialist
4seasons transportation
04.2023 - 11.2023
Bachelor of Arts - Psychology
Ambrose University
09.2021 - 05.2024
Customer Service Representative
Hudson group
03.2020 - 05.2024