Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Languages
Interests
Timeline
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Leland Krepps

Courtenay,BC

Summary

Dynamic professional with a proven track record at Rona, excelling in regulatory compliance and workflow optimization. Adept at enhancing customer satisfaction and driving performance through strategic market analysis. Recognized for leadership during organizational changes and delivering impactful operational reports that informed senior management decisions.

Overview

20
20
years of professional experience

Work History

Manager Pro Desk, Yard, Dispatch

Rona
Nanimo, BC
05.2012 - 05.2025
  • Ensured compliance with industry regulations and company policies to mitigate risks.
  • Established efficient workflows across the organization, enhancing productivity.
  • Conducted regular staff meetings to review progress and pinpoint improvement areas.
  • Provided leadership during organizational changes and crisis situations.
  • Created monthly operational performance reports for senior management review.
  • Developed strategies to boost customer satisfaction and loyalty metrics.
  • Analyzed market trends and competitor activities to refine business strategy.
  • Managed annual budgeting and forecasting processes, optimizing resource allocation.

Realtor

Re/Max Realty Solutions
Osoyoos, British Columbia
06.2005 - 05.2012
  • Negotiated contracts between buyers and sellers to finalize pricing and terms of sales.
  • Maintained knowledge of real estate transaction laws to ensure compliance with regulations.
  • Guided clients throughout purchasing process from initial search to closing.
  • Conducted open houses and property showings for prospective buyers.
  • Coordinated with appraisers, title companies, lenders, and inspectors to facilitate successful closings.
  • Prepared legal documents including purchase agreements, deeds, and leases for transactions.
  • Generated leads through networking, cold calling, and referrals.
  • Responded promptly to customer inquiries about available properties via phone or email.

Education

Bachelor of Religious Education - Theology/Counseling

Prairie Bible College
Three Hills, AB
04-1979

Some College (No Degree) - Real Estate

UBC Sauder School of Business
Vancouver, BC

Skills

  • Regulatory compliance
  • Workflow optimization
  • Performance reporting
  • Budget management
  • Customer satisfaction
  • Market analysis

Accomplishments

  • Awarded top 1% Assistant Store Manager Award (2016) President's Award
  • Appointed to Rona National advisory board for Pro Managers (2025)
  • 19 service stars for exceptional customer service since 2021.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hours

Quote

How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver

Languages

English
Native language

Interests

Family, Friends, Hockey, NFL, CFL

Timeline

Manager Pro Desk, Yard, Dispatch

Rona
05.2012 - 05.2025

Realtor

Re/Max Realty Solutions
06.2005 - 05.2012

Bachelor of Religious Education - Theology/Counseling

Prairie Bible College

Some College (No Degree) - Real Estate

UBC Sauder School of Business

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Leland Krepps