Summary
Overview
Work History
Education
Skills
Timeline
Generic

LELAND HENRY

Sacramento,CA

Summary

Security supervisor with extensive knowledge of law enforcement practices, investigation techniques, and security equipment operations. Focus and detail-oriented leader, with more than 15 years' experience protecting corporate assets and maintaining safety. Conscientious and adept at managing security risks with ease to resolve problem situations swiftly. Always striving to provide excellent coverage by remaining alert at all times. Supervisor well versed in identifying potential risks and using common sense in high stress situations. Defending clients and their assets. A hand-to-hand trained professional who possesses excellent self-control in difficult situations.

Overview

12
12
years of professional experience

Work History

Asset Protection Supervisor

Walmart
08.2018 - Current
  • Complete detailed investigations of violations and theft
  • Interview associates regarding suspicious activities
  • Develop and implement training initiatives to minimize fraud accidents and theft
  • Continuously improve audit and control procedures
  • Trained and coached associates on asset protection policies and procedures
  • Observed employee behavior and made improvement recommendations
  • Identified trends in safety behavior compliance and theft to implement preventative measures
  • Detected and investigated criminal activities and policy violations
  • Minimized shrink damages and variances through observation and effective training
  • Supervised associates and coached on process improvements
  • Lead team of safety professionals to ensure a safe environment
  • Gathered evidence for criminal cases and participated in trials

Security Site Supervisor

Allied Universal Security Services
08.2015 - 09.2018
  • Manage work flow to exceed quality service goals
  • Foster an environment which encourages continual process improvements
  • Train staff on operating procedures and company services
  • Resolve difficult customer issues
  • Identify individual development needs with appropriate training
  • Resolve associate, tool, and service delivery issues revealed by statistical report
  • Develop highly empathetic client relationships and earned a reputation for exceeding service standard goals
  • Manage work flow to meet or exceed quality service goals while assuming ownership over team productivity
  • Scheduling staff shifts to cover peaks and lulls in customer inquiries
  • Adhere to all confidentiality requirements at all times

Sales Manager

Two Rivers Wellness
12.2012 - 08.2015
  • Report economic trend findings to investors through research publications
  • Follow up with customers on unresolved issues
  • Implement improvements in manual and electronic billing procedures
  • Negotiate new and renewal production goals with business development manager
  • Evaluate the accuracy and quality of data entered into the agency management system
  • Travel to meet with prospective customers and business owners
  • Report policy changes and company conditions affecting customer satisfaction
  • Conduct annual review of existing policies to update information
  • Analyze sales volume, retention, and loss ratio trends for improvement
  • Evaluate potential leads obtained through referrals, lead database, and cold calling
  • Model exceptional customer service and appropriate diagnostic sales techniques
  • Collect deposit on finalized sales
  • Address complaints of 25+ walk-ins all needing resolution
  • Calculate and establish payment methods for sales
  • Meet with an average of 2-3 walk-in vendors to address and resolve complaints

Education

High School -

Eisenhower High School
Lawton, Ok
01.2000

Skills

  • Crisis intervention training
  • Security training
  • Loss/theft prevention training
  • Electronic surveillance
  • Risk analysis training
  • Team Training
  • Security systems management
  • Risk management
  • Security management
  • Incident reporting
  • Emergency response planning
  • Policy enforcement
  • OSHA expert
  • Investigation techniques
  • Internal audits

Timeline

Asset Protection Supervisor

Walmart
08.2018 - Current

Security Site Supervisor

Allied Universal Security Services
08.2015 - 09.2018

Sales Manager

Two Rivers Wellness
12.2012 - 08.2015

High School -

Eisenhower High School
LELAND HENRY